HARRY GOBIN-GOPAUL
OSHAWA,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
PCX Manager
Loblaws Superstore
11.2023 - Current
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Been able to grow an average of 15% in sales every week for the past 3 months
Sales Manager
The Mobile Shop
02.2023 - 11.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Grew sales to over and boosted profits, applying proactive management strategies and enhancing sales training, resulting us being in the top 3 stores in the district
- Facilitated business by implementing practical networking techniques.
Service Manager
Staples
04.2018 - 01.2023
- In the district Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Grew print and marketing sales to over 1 million being one of two stores to achieve this in the district
Service Supervisor
Staples
05.2017 - 04.2018
- Spearheaded the implementation of new technologies or tools to enhance overall service delivery and efficiency.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Handled customer complaints and inquiries.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Technology Sales Supervisor
Staples
08.2016 - 05.2017
- Worked directly with the technician to oversee services being completed in a timely manner.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Partnered with the technology consultant to determine effective means on increasing technology service sales.
- Coached technology team on increasing sales for warranty, attachments, and services.
Computer Consultant
Staples
08.2015 - 08.2016
- Oversaw technology department sales and to drive company goals.
- Ensured technology department was merchandised and up to date.
- Trained technology team on effective customer service.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Education
SHSM-Information and Communication Technology -
Satec @ W.A Porter Collegiate Institute
Toronto, ON06.2012
Skills
- Operations Management
- Business Administration
- Expense Tracking
- Marketing
- Staff Development
- Strategic Planning
- Performance Management
- Policy Implementation
- Business Development
- Staff Management
- Project Management
- Workforce Management
instagram.com/harry.gopaul
Languages
English
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Interests
Fishing
Travel
Camping
Cars
Timeline
PCX Manager
Loblaws Superstore
11.2023 - Current
Sales Manager
The Mobile Shop
02.2023 - 11.2023
Service Manager
Staples
04.2018 - 01.2023
Service Supervisor
Staples
05.2017 - 04.2018
Technology Sales Supervisor
Staples
08.2016 - 05.2017
Computer Consultant
Staples
08.2015 - 08.2016
SHSM-Information and Communication Technology -
Satec @ W.A Porter Collegiate Institute