Shelley Dosanjh
Calgary,Canada
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant PCX Manager
Loblaw-Superstore
09.2023 - Current
- Assist in managing and leading a team of employees
- Ensure excellent customer service by addressing customer inquiries, complaints and concerns
- Ensure the workplace is clean, organized, and adheres to safety standards
- Ensure that the team follows all company policies, health, and safety regulations
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Shipping Coordinator
Yang Ming Shipping
04.2018 - 06.2023
- Provided export customer service
- Answering and transferring incoming calls
- Accepting Canada/ USA bookings
- Identifying space on particular vessel that intend to book on
- Working with salespeople to insure accounts are handled properly
- Cleaning vessels
- Equipment release
- Data entries
- Management report
Receptionist
Dueck GM
11.2013 - 03.2014
- Operated a 17-line switchboard
- Handled switchboard for three stores after hours
- Sorted and stuffed invoices
- Tracking D plates
- Recording salesmen attendance
Supervision Aide
Surrey School District
03.2013 - 11.2013
- Watched children during lunch hour
- Looking out for children's safely
- Helping children solve problems
Receptionist
Bain's Travel
09.2000 - 09.2000
- Greeted clients coming into the office
- Responded to Clients inquires for information
- Updated and maintained information for clients
Leisure Department
The Real Canadian Superstore
09.2000 - 09.2000
- Perform opening and closing duties
- Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
- Assisting customers finding products
PAC President
Beaver Creek Elementary School
03.1999 - 08.2000
- Arranged hot lunch's
- Arranged fundraiser
- Made bank deposits
- Delivered lunch to students
Education
Certification In Bookkeeping Level 1 -
Langara College
Diploma In Travel And Tourism -
Canadian Tourism College
06.2008
Skills
- Customer service experience
- Time Management skills
- Basic computer skills
- Problem solving
- Able to work well under pressure
- Work well with others
- Decision-making
- Team leadership
Certification
- American Airline Travel Academy - Sabra Certificate
- SuperHost, Fundamentals
- SuperHost, Service Across Cultures
- Australian Tourist Commission - Specialist
- FoodSafe
Timeline
Assistant PCX Manager
Loblaw-Superstore
09.2023 - Current
Shipping Coordinator
Yang Ming Shipping
04.2018 - 06.2023
Receptionist
Dueck GM
11.2013 - 03.2014
Supervision Aide
Surrey School District
03.2013 - 11.2013
Receptionist
Bain's Travel
09.2000 - 09.2000
Leisure Department
The Real Canadian Superstore
09.2000 - 09.2000
PAC President
Beaver Creek Elementary School
03.1999 - 08.2000
Diploma In Travel And Tourism -
Canadian Tourism College
Certification In Bookkeeping Level 1 -
Langara College
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