Harpy Chechi
Lethbridge,AB
Summary
Dynamic professional with a proven track record at Mr. Lube, excelling in customer service and team leadership. Successfully implemented inventory systems that reduced waste and developed sales strategies that boosted customer engagement. Skilled in money handling and staff development, ensuring operational efficiency and enhanced customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr.lube
12.2024 - Current
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Implemented inventory management systems to track product availability and reduce waste.
- Trained new staff on service protocols and company standards to enhance team performance.
- Coordinated scheduling of technicians to optimize service delivery and minimize wait times.
- Developed promotional strategies that increased customer engagement and boosted sales initiatives.
- Conducted regular audits of equipment and supplies to ensure compliance with safety regulations.
- Collaborated with management on process improvements, enhancing overall operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Gaurd
GardaWorld Security
11.2023 - 07.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and identify hazards.
- Responded promptly to emergency situations, coordinating with law enforcement as needed.
- Documented incidents and prepared detailed reports for management review.
Team Member
Tim Hortons
10.2021 - 10.2022
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee machines and food preparation equipment, maintaining high standards of quality and safety.
- Assisted in training new team members on operational procedures and customer service best practices.
- Managed cash register transactions accurately, handling payments promptly during peak hours.
Education
High School Diploma - Automotive Apprenticeship
Centennial College
Scarborough, Ontario04.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales strategies
- Strategic planning
- Staff development
Languages
English
Full Professional
Certification
Refrigerant handling certificate
3 year apprenticeship
Timeline
Assistant Manager
Mr.lube
12.2024 - Current
Security Gaurd
GardaWorld Security
11.2023 - 07.2024
Team Member
Tim Hortons
10.2021 - 10.2022
High School Diploma - Automotive Apprenticeship
Centennial College