Harpreet S Gill
Abbotsford,BC
Overview
3
3
years of professional experience
Work History
Dispatcher
ManneyTransport
Abbotsford, British Columbia
12.2020 - 08.2022
- Closely monitored dispatch board to triage and prioritize over 700 daily emails.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
Delivery Driver
GoldX
Langley, BC
10.2019 - 11.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Minimized company liability and risks to loads by obeying traffic laws.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
Material Handler
EV Logistics
Langley, BC
05.2019 - 10.2019
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Received and unpacked shipments and new equipment as directed.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Education
General Diploma - Business And Agriculture.
University of The Fraser Valley
Abbotsford, BC01.2021
Skills
- Problem Assessment
- Work Order Preparations
- Speech Clarity
- Effective Communication
- Route Planning and Adjustment
- Message and Work Order Transfer
- Client Interactions
- Customer Request Management
- Creative Solutions
- Driver Support
- Paperwork Submission
- Fleet Dispatching
- Digital Dispatch
- Multilingual
Timeline
Dispatcher
ManneyTransport
12.2020 - 08.2022
Delivery Driver
GoldX
10.2019 - 11.2020
Material Handler
EV Logistics
05.2019 - 10.2019
General Diploma - Business And Agriculture.
University of The Fraser Valley