Parminder Nagra
Brampton,ON
Summary
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
Work History
Dispatcher
MK Transport
Mississauga, ON
10.2020 - 07.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assessed regulatory and operational risks for escalation to management.
- Received new orders, prepared documentation and assigned personnel.
Dispatcher
Everest Transportation Inc
Brampton, ON
04.2019 - 12.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Responded to over Number daily caller requests with information about assistance and timeframes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Bachelor Of Science - Science
Shaheed Baba Deep Singh Ji
Punjab , India02.2014
Skills
- Dispatch Recordkeeping
- Service Vehicle Dispatch
- Calendar and Scheduling Software
- Equipment Needs Assessment
- Work Crew Dispatch
- Team Work Scheduling
- Call Center Software
- Client Interactions
- Effective Communication
- Problem Assessment
- Route Planning and Adjustment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher
MK Transport
10.2020 - 07.2022
Dispatcher
Everest Transportation Inc
04.2019 - 12.2020
Bachelor Of Science - Science
Shaheed Baba Deep Singh Ji
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