Summary
Overview
Work History
Education
Skills
Timeline
Generic
HARPREET KAUR CHAHAL

HARPREET KAUR CHAHAL

Canadian Permanent Resident - Authorized To Work In Canada

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Friends Foods Ltd.
12.2025 - Current
  • Utilized point-of-sale system to handle customer cash and credit card transactions.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Counted money in drawers at beginning and end of each shift.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.

Sales Associate

Carters Oshkosh
05.2025 - 11.2025
  • Enhanced customer experience through personalized product recommendations and exceptional service.
  • Managed inventory levels, ensuring stock availability and accurate product displays.
  • Developed effective promotional strategies to increase store traffic and boost sales.
  • Trained and mentored new associates on company policies and customer engagement techniques.

Operations Manager

Innovative Eyes
01.2017 - 03.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Master of Arts - English

Kurukshetra University
Haryana, India
07.2020

Bachelor of Education -

Kurukshetra University
Haryana, India
07.2015

Master of Arts - Education

Kurukshetra University
Haryana, India
05.2014

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling expertise
  • Customer inquiries
  • Retail merchandising
  • Attention to detail
  • Data entry
  • Sales expertise

Timeline

Customer Service Representative

Friends Foods Ltd.
12.2025 - Current

Sales Associate

Carters Oshkosh
05.2025 - 11.2025

Operations Manager

Innovative Eyes
01.2017 - 03.2025

Master of Arts - Education

Kurukshetra University

Master of Arts - English

Kurukshetra University

Bachelor of Education -

Kurukshetra University
HARPREET KAUR CHAHAL