Harpreet Kaur
Liverpool,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Global Empire Corporation
Liverpool, NS
09.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Pharmacy Associate
Walmart Canada
Mississauga, ON
01.2022 - 09.2023
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Promoted pharmacy services such as immunizations, health screenings.
- Adhered to all state regulations related to the sale of drugs and controlled substances.
Warehouse Associate
General Mills
Brampton, ON
07.2022 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Labeled containers correctly for product identification purposes.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Packed goods for shipment in accordance with customer instructions.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Collaborated with management on special projects related to improving operations within the Recoup Department.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Production Line Worker
Freshline Foods
Mississauga, ON
01.2021 - 12.2021
- Cleaned work areas regularly to ensure a safe working environment.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Ensured all products were packaged correctly before shipping out.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Loaded and unloaded materials from conveyor belts as required.
- Operated machinery according to safety regulations.
- Prepared raw materials for production line operations.
- Supported QA measures by inspecting items and removing defective elements.
- Measured and weighed items to meet quality standards and prevent waste.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
Education
Post Graduation Diploma - Business Management
Northern College Pures Campus
Toronto, ON10-2022
Bachelor of Science -
Guru Nanak Dev Engineering College
Ludhiana08-2018
High School Diploma -
Guru Nanak Dev Polytechnic College
Ludhiana08-2015
Skills
- Workflow Optimization
- Proper Labeling Procedures
- Machine Operation
- Manufacturing Support
- Quality Inspection
- Safety Management
- Shipping Coordination
- Quality Assurance and Control
- Problem-Solving Skills
- Order Fulfillment
- Cash Handling Accuracy
- Product Assembly
- Materials Handling
- Deadline Compliance
Timeline
Customer Service Specialist
Global Empire Corporation
09.2023 - Current
Warehouse Associate
General Mills
07.2022 - 01.2023
Pharmacy Associate
Walmart Canada
01.2022 - 09.2023
Production Line Worker
Freshline Foods
01.2021 - 12.2021
Post Graduation Diploma - Business Management
Northern College Pures Campus
Bachelor of Science -
Guru Nanak Dev Engineering College
High School Diploma -
Guru Nanak Dev Polytechnic College
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