Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harpeet Singh

Vancouver,BC

Summary

Accomplished Mobile Sales Associate with a proven track record at Telus Mobility, enhancing device functionality and customer satisfaction through expert technical support and training. Skilled in GSX tool and known for exceptional communication, consistently led teams to exceed sales goals. Specializes in the Apple ecosystem, blending technical expertise with unparalleled customer service.

Overview

5
5
years of professional experience

Work History

Mobile Sales Associate

Telus Mobility
02.2022 - Current
  • Resolved hardware and software issues for improved device performance and functionality.
  • Educated customers on product features, usage, and maintenance for better user experience.
  • Installed software updates to optimize device performance and security measures.
  • Delivered comprehensive training sessions to new technicians, fostering professional growth within the team.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Computer Sales Associate

Best Buy
01.2020 - 02.2022
  • Led training sessions for new team members on product knowledge, sales techniques, and company policies to ensure consistency across all staff interactions with customers.
  • Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
  • Conducted regular inventory checks to maintain accurate stock levels and ensure timely replenishment of popular items.
  • Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
  • Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.

Education

Diploma - Computer Network Electronics Technician

Evergreen College
Torrance, ON
01.2019

Skills

  • Time Management
  • Proficient in GSX (Global Service Exchange) tool
  • Flexible and Adaptable
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Technical Expertise in Apple Ecosystem

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Mobile Sales Associate

Telus Mobility
02.2022 - Current

Computer Sales Associate

Best Buy
01.2020 - 02.2022

Diploma - Computer Network Electronics Technician

Evergreen College

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Harpeet Singh