Harpreet Kaur
Sydney
Overview
11
11
years of professional experience
Work History
Security Guard
Sentry Security and Investigations
10.2021 - Current
- Monitored and patrolled premises regularly to ensure safety and prevent unauthorized access.
- Conducted security checks and inspections of doors, windows, and gates to maintain building integrity.
- Responded to alarms, emergencies, and suspicious activity with prompt and effective action.
- Ensured the safety of patients, visitors, and medical staff by maintaining a secure environment.
- Assisted in managing aggressive behaviour and de-escalating conflicts in a professional manner.
- Controlled access to restricted areas such as emergency rooms and intensive care units.
Retail Manager
Gelato New Zealand
New Zealand
01.2019 - 10.2020
- Responsible for cleaning pre and post season.
- Keep track of inventory and place orders as needed.
- Train employees on proper sanitation and cleaning procedures. This includes food handling as well as Opening/closing techniques.
- Train employees on the use of cash register and how to accept cash form of payment.
- Verify all employee time sheets at the end of the week.
- Transfer ice cream from the Fudge Depot to Ice Cream Parlor.
- Hold weekly safety meetings.
Team Member (Dependent verification services)
Alight
04.2017 - 04.2018
- Manual Audit/Data entry – Audits - Auditing for the 200+ clients that have been worked upon. This involves decision making to determine the eligibility status of dependents for different H&W coverage like Medical, Dental, Vision etc. basis the client specified SOP guidelines and documents received. Besides it also involves auditing the claims processed at initial phase.
- Involved in production Audits which helped in reduction of Onshore Escalations.
- Collation of processing errors and provide appropriate feedback to the associates.
Support Associate (Social Media)
Paytm
02.2016 - 03.2017
- Responsibility for hands on interaction within social media presence (Facebook, Twitter etc).
- Deliver the right message online, Help People, Stimulate Discussion, Encourage Debate etc, Think on your feet, real time content writing, Online Discussion, Interaction etc.
Customer Support (Email)
Serco Global Services
06.2015 - 12.2015
- Responsible for providing email support to the customers.
- Making the best use of the macros provided by the organization.
- Responsible for providing one email resolution to the customers.
- Check whether proper empathy or sympathy words have been used in the email if needed.
- Responsible for quality emails and customer satisfaction to achieve the process targets.
- Availability: (Available for Evening and Night Shifts)
Education
Post Baccalaureate Diploma - Business Management Program
Cape Breton University
Bachelor in Business Administration - undefined
Jagannath International Management School
Delhi, IndiaSkills
- Excellent interpersonal communication skills (both English and Hindi)
- Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers
- Interpersonal Skills – worked in high pressure and target with more than 5 years of experience
- Fulfilled all retail clerk duties in a high-end sales outlet Handles customer service including POS sales, And inventory management
- Additional skills: Punctuality, Adaptability, Positive Attitude, ability to carry heavyweight items and hard working
- Commended by management for excellent customer communication
- Experienced with Microsoft Office (Word, PowerPoint) on Window or MacOS
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Guard
Sentry Security and Investigations
10.2021 - Current
Retail Manager
Gelato New Zealand
01.2019 - 10.2020
Team Member (Dependent verification services)
Alight
04.2017 - 04.2018
Support Associate (Social Media)
Paytm
02.2016 - 03.2017
Customer Support (Email)
Serco Global Services
06.2015 - 12.2015
Bachelor in Business Administration - undefined
Jagannath International Management School
Post Baccalaureate Diploma - Business Management Program
Cape Breton University