Harpreet Kaur
Brampton
Summary
Trustworthy and flexible person with a stellar customer service ethics. Ability of being a multi-tasker and having responsibility of handling workplace effectivity and accurately. Seeking a position in Administrative and marketing role, in a dynamic environment with aim of growth and opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dollarama
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Rajdhani Sweets and Restaurant
02.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Business Management
Alpha College of Business And Technology
Scarborough, ON04-2025
Skills
- Skilled in Microsoft Word, Excel, Power point and Access
- Able to give excellent presentation in public or via electronic media and negotiate with groups
- Developed leadership skills by taking initiative with different organization
- Work efficiently in the fast-paced team environment
- Manage any difficulties
- Flexible to adopt change quickly
- Customer service
- Customer relations
Timeline
Customer Service Representative
Dollarama
10.2024 - Current
Server
Rajdhani Sweets and Restaurant
02.2024 - 09.2024
Business Management
Alpha College of Business And Technology
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