Harpreet Kaur
Abbotsford,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Rent-A-Car
2023.07 - Current
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Manages appointment calendars including scheduling, rescheduling and resolving scheduling conflicts and issues.
Junior Marketing Consultant
Telus, Inc.
2022.10 - 2023.06
- Helped increase customer satisfaction rate by 30%.
- Collected and incorporated feedback from 50 customers.
- Adapted and learned skills helping increase team productivity.
- Boosted sales revenue through the implementation of promotional strategies and events.
HR Intern
SalesEra
2022.07 - 2022.09
- Handle end-to-end recruitment, onboarding, joining formalities, and final feedback.
- Participated in career fairs, promoting the company brand and attracting top talent for open positions.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Enhanced employee satisfaction by assisting with the implementation of new HR policies and procedures.
Crew Trainer
McDonald's Restaurant
2020.11 - 2022.09
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Assisted customers and team members by providing high quality service.
- Prepared and updated training content and manuals.
Education
BBA - Human Resource Management
University of The Fraser Valley
Abbotsford, BC06.2022
Skills
- Customer Service
- Microsoft office
- Deadline-oriented
- 40 wpm
- Problem solver
- Teamwork
- Employee relations
Certification
CPHR (Chartered Professionals in Human Resources), 11/01/22, Present
Languages
English
Punjabi
Timeline
Management Trainee
Enterprise Rent-A-Car
2023.07 - Current
Junior Marketing Consultant
Telus, Inc.
2022.10 - 2023.06
HR Intern
SalesEra
2022.07 - 2022.09
Crew Trainer
McDonald's Restaurant
2020.11 - 2022.09
BBA - Human Resource Management
University of The Fraser Valley