Harpreet Kaur
Surrey,BC
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at McDonalds and Genesis Security Services. Excelled in team leadership, achieving high customer satisfaction, and enhancing staff productivity through effective training and development. Skilled in time management and goal setting, adept at fostering motivated teams and delivering top-notch service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Mcdonalds
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Security Officer
Genesis Security Services
04.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Verified identification for secure facility access.
Education
Associate Of Arts - Arts
Alexander College
Burnaby, BC12.2023
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Task delegation
- Goal setting
Languages
English
Professional Working
Certification
-BC security license
-OFA level 1
- Food safety certificate
Timeline
Security Officer
Genesis Security Services
04.2023 - 12.2023
Manager
Mcdonalds
06.2022 - Current
Associate Of Arts - Arts
Alexander College
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