Harpreet Kaur
brampton,Ontario
Summary
Skilled in team assembly operations with broad experience in coordinating and executing assembly line tasks efficiently. Possess strong problem-solving abilities and adept at maintaining high quality standards under tight deadlines. Demonstrated capability to improve workflow processes, contributing to enhanced productivity and team performance. Proven track record in fostering collaborative environments that boost morale and increase output efficiency.
Overview
5
5
years of professional experience
Work History
Fulfillment Centre Team Associate
Amazon
Brampton, Canada
08.2021 - Current
- Upheld high standards of productivity and quality in operations
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Exceeded quality scores consistently by diligently following production orders and maintaining company standards
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
- Packed and scanned completed orders for accurate shipment to final destinations
- Inspected production equipment, troubleshot problems, and completed minor repairs to maintain functionality
Customer Service Representative
HDFC Bank
Ludhiana, Punjab
09.2019 - 12.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Mentored junior team members and managed employee relationships.
Internship in Supply Chain Management
Gracious Living Innovations
Brampton, Canada
- Observe the function of the fabrication equipment and related machines which require adjustment to materials or controls involving some judgment
- To observe and check the quality of the product and pack the product as required
- Inspect manufactured products for defects and conformance to specifications and quality standards, visually or using instruments
- Adhere to Quality Assurance and Health & Safety procedures
- Participate and contribute to effective production efficiency
Education
Post Graduation Diploma - Supply Chain Management
Lambton Collage
Toronto, ON08-2022
Post-Graduate Certificate - Business Management
Lovely Professional University
Punjab, India06-2020
Bachelors of Commerce - Accounting And Finance
Punjab University
Punjab, India06-2019
Skills
- Coordination
- Excellent communication
- Team collaboration
- Microsoft office expertise
- Customer service orientation
- Banking operations support
- Adaptability
- Reliability
Timeline
Fulfillment Centre Team Associate
Amazon
08.2021 - Current
Customer Service Representative
HDFC Bank
09.2019 - 12.2020
Internship in Supply Chain Management
Gracious Living Innovations
Post Graduation Diploma - Supply Chain Management
Lambton Collage
Post-Graduate Certificate - Business Management
Lovely Professional University
Bachelors of Commerce - Accounting And Finance
Punjab University
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