Gurminder Kaur
Burnaby,BC
Summary
Results oriented professional with a proven ability to deliver exceptional customer service. Therefore, Seeking role that allows me to utilize my skills to enhance customer experiences, achieve sales target, and contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Skip the dishes
Vancouver, BC
12.2023 - Current
- Maintained accurate records of orders, shipments, and inventory.
- Verified order accuracy prior to shipment.
- Processed incoming orders in a timely manner according to company standards.
- Monitored stock levels and communicated needs for replenishment to management.
- Tracked shipments and updated customers on delivery progress.
Customer Service Representative
D mart
Punjab, India
06.2023 - 11.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Server
McDonalds
Ludhiana, Punjab
01.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Associate of Science - Science
Alexander Academy
Vancouver, BC01-2024
High School Diploma -
G.H.G. Khalsa School
Punjab05-2022
Skills
- Positive and professional
- Coordination
- Microsoft Excel
- Problem Resolution
- Multi-Task Management
- Complaint Handling
- Microsoft PowerPoint
- High-energy attitude
- Customer Service
Certification
- food safety level 1
- first aid and CPR
Timeline
Order Fulfillment Associate
Skip the dishes
12.2023 - Current
Customer Service Representative
D mart
06.2023 - 11.2024
Server
McDonalds
01.2023 - 05.2024
Associate of Science - Science
Alexander Academy
High School Diploma -
G.H.G. Khalsa School
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