Harpreet Kaur
Wolverhampton
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
Work History
Shop Manager
Culzean Stores
Ayrshire , Scotland
08.2024 - 11.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Implemented inventory control measures to reduce waste and optimize stock levels
- Developed and enforced safety protocols, significantly reducing workplace accidents
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions
- Answered incoming questions via phone and email discussing advertised pricing and inventory
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Order Taker
Maybole Chippy
Ayrshire, Scotland
01.2024 - 08.2024
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly
- Maintained cleanliness of work area by wiping down counters and cleaning up spills
- Verified that all ingredients were available before taking an order
- Placed orders onto conveyor belts to move to next department for further processing
- Pleasantly greeted and welcomed customers to establishment prior to taking food order
Customer Service Representative
Ross and Crown Houghton on Hill
Leicester, East Midlands
11.2023 - 01.2024
- Identified opportunities for upselling additional products or services based on customer needs
- Answered inbound calls, chats and emails to facilitate customer service
- Provided excellent customer service to resolve customer complaints in a timely manner
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
Receptionist
Makeup Masters Salon
, Punjab, India
07.2019 - 06.2023
- Assisted with onboarding of new employees by providing orientation information and support
- Handled customer inquiries and complaints, providing timely and appropriate solutions
- Greeted customers, answered general questions and directed to appropriate locations
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Prepared welcome packages for new hires
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
Education
Master of Science Business And Management -
De Montfort University
Leicester, UK 11-2024
Bachelor of Commerce -
Sikh National College
Banga, India07-2019
Skills
- Organizational skills
- Time management
- Customer relationship
- POS systems
- Vendor engagement
- Sales promotions
- Employee management
- Store layout
- Warehouse operations
- Stock control
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Shop Manager
Culzean Stores
08.2024 - 11.2024
Order Taker
Maybole Chippy
01.2024 - 08.2024
Customer Service Representative
Ross and Crown Houghton on Hill
11.2023 - 01.2024
Receptionist
Makeup Masters Salon
07.2019 - 06.2023
Master of Science Business And Management -
De Montfort University
Bachelor of Commerce -
Sikh National College
Similar Profiles
Allan GillespieAllan Gillespie
Volunteer at Culzean Castle and Country ParkVolunteer at Culzean Castle and Country Park
Dwaina CrowderDwaina Crowder
Accounts Payable at Kwik Chek Food Stores Inc Dba TXB StoresAccounts Payable at Kwik Chek Food Stores Inc Dba TXB Stores
Moe ShádmanMoe Shádman
Personal Shopper at Refah, HYPER-STAR, Etka, large shoe stores, large home appliance storesPersonal Shopper at Refah, HYPER-STAR, Etka, large shoe stores, large home appliance stores
Jovan GadduJovan Gaddu
Tutor at MyTutorTutor at MyTutor
Hasnain TouhidiHasnain Touhidi
GP registrar at West MidlandsGP registrar at West Midlands