Michelle Chong Sin Chi
Richmond
Summary
Resourceful Shop Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service that ensure operational excellence. Excel in leadership, problem-solving, and communication, leveraging these soft skills to drive team performance and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Shop Manager
LOCAL RETAIL FLORIST SHOP
07.2015 - Current
- All walk-in customer always comes FIRST and our priority to serve
- Handle all phone calls, emails and shop orders request independently in a timely manner
- Handle cashier (POS)/credit card debit card and change, open and closing shop duty
- Well organize on shop’s presentation; monitoring & facilitating
- Fast learner and able to work under demanding environment
- Good communication in English, Mandarin and Cantonese (written and spoken ) in polite, respectful with professional manner
Sales Manager
THE TOY COMPANY (HK) LTD.
09.2006 - 08.2014
- Company Overview: At least 7 years experiences in management position of trading company
- (company size in 20 people)
- Very good knowledge & understand in trading company structure (Toys market) export to international & China market;
- Leading the Sales Team in handling all sales and marketing duties from product development, mass production until shipment completed
- Well knowledge with all departmental procedure and handle daily tasks from account (invoicing) department, purchase department, product artwork design, product safety and after sales service etc..;
- Partner with the General Manager to maximize sales productivity
- Maintain good harmony workplace and excellent team work & support during my supervision
- At least 7 years experiences in management position of trading company
- (company size in 20 people)
Education
Growing Food in the City Certificate -
Vancouver, BC, Canada09.2015
Floral Arranging Designs - Level 1
Hong Kong01.2012
Bachelor of Business Administration - Marketing
Newport University
California, USA01.2002
Skills
- Interpersonal skills
- Communication skills
- Team player
- Organizational skills
- Prioritization
- Deadline management
- Accuracy
- Quality assurance
- Pressure management
- Result-oriented
- Quick learner
- Problem solving skills
- People-oriented
- Analytical skills
- Work ethic
- Multi-tasking
- Time management
- Passion for work
- Thrive to succeed
- PC literacy
- Proficiency in MS Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Chinese word processing
- Driving license
References
immediately to work (part time)
Supportive Qualifications
- Enjoy & love working at the beautiful sight with my cheerful character to people around
- Handle general in & out cashier work at retail shop
- Mature, self-motivated with excellent interpersonal & communications skills
- Good team player, organize, prioritize and delegate tasks
- Always meet deadlines with accuracy and quality; able to deal with extended pressure, strong follow-through and result-oriented
- Willing to take challenge, quick learner with good problem solving skills
- People-oriented. Enjoy meeting people with sociable & presentable skills
Timeline
Shop Manager
LOCAL RETAIL FLORIST SHOP
07.2015 - Current
Sales Manager
THE TOY COMPANY (HK) LTD.
09.2006 - 08.2014
Growing Food in the City Certificate -
Floral Arranging Designs - Level 1
Bachelor of Business Administration - Marketing
Newport University