Harpreet Kaur
Summary
Dynamic Supervisor of Factory Operations with a proven track record at Spring Meadow Bakery, enhancing workplace safety and streamlining operations for increased productivity. Skilled in production management and customer service, I excel in problem-solving and active listening, significantly improving performance and employee training outcomes.
Overview
2
2
years of professional experience
Work History
Supervisor of Factory Operations
Spring Meadow Bakery
09.2023 - 10.2024
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
Customer Service Representative
Rogers Communication
06.2022 - 08.2023
- Collaborated with team members to enhance service quality and shared best practices in team meetings.
- Processed necessary documentation for all call interactions, ensuring accuracy and compliance with company standards.
- Addressed and resolved customer issues by actively listening, applying company protocols, and using a solution-oriented approach.
- Handled high-volume inbound and outbound calls, assisting customers with inquiries, complaints, and product/service information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Computer System Technician - Information And Computer Systems
St Lawrence College Of Applied Arts And Technology
Scarborough, ON08-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Employee Training
- Health and safety compliance
- Production Management
- Machine Operation
Timeline
Supervisor of Factory Operations
Spring Meadow Bakery
09.2023 - 10.2024
Customer Service Representative
Rogers Communication
06.2022 - 08.2023
Computer System Technician - Information And Computer Systems
St Lawrence College Of Applied Arts And Technology
Similar Profiles
Simran JauraSimran Jaura
Bakery Clerk at Spring Meadow BakeryBakery Clerk at Spring Meadow Bakery
Prabhdeep SinghPrabhdeep Singh
Mixer and Packager at Spring Meadow BakeryMixer and Packager at Spring Meadow Bakery
Sally BollingerSally Bollinger
Calf Feeder/Milking Hand at Meadow Spring FarmCalf Feeder/Milking Hand at Meadow Spring Farm