Ragheda Khalil
Montreal,QC
Summary
Energetic person offering help and support to customers and co-workers.
Reliable with high work ethic and dedication.
Speaks fluently ARABIC and FRENCH. Can communicate in ENGLISH.
Overview
33
33
years of professional experience
Work History
Supervisor of Factory Operations
Castle Furniture by Tony Khalil
Roumieh, Lebanon
01.2000 - 11.2021
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Prepared operations data to produce comprehensive reports to management.
Telecommunications Operator
Michael Abi Fadel Telecom
Beirut, Lebanon
02.1989 - 04.1995
- Operated telephone switchboards and systems to advance and complete connections.
- Conducted regular audits of call recordings to ensure compliance with policies and regulations.
- Followed up with open calls to offer further assistance and close out issues.
- Operated telephone switchboard of employees and routed calls to correct destination.
- Answered calls with friendly and polite approach to engage callers and deliver quality customer service.
Education
High School Diploma -
Dar Al Inaya
Lebanon06-1987
Skills
- Greeting Customers
- Instructing Customers
- Customer Service
- Call Documentation
- Understanding Customer Needs
- Basic Math
- Organizational Skills
- Verbal Communication
Timeline
Supervisor of Factory Operations
Castle Furniture by Tony Khalil
01.2000 - 11.2021
Telecommunications Operator
Michael Abi Fadel Telecom
02.1989 - 04.1995
High School Diploma -
Dar Al Inaya