Harpreet Kaur
Abbotsford,Canada
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to pursue career in Human Resources Management. Pursues every opportunity to support team members and proactively address issues. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Rent-A-Car
07.2023 - Current
- Enhanced team performance by implementing effective communication strategies within the group.
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Manages appointment calendars including scheduling, rescheduling and resolving scheduling conflicts and issues.
Junior Marketing Consulant
Telus, Inc.
10.2022 - 06.2023
- Helped increase customer satisfaction rate by 30%.
- Collected and incorporated feedback from 50 customers.
- Swiftly adapted and learned skills helping increase team productivity.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Crew Trainer
McDonald's Restaurant
10.2021 - 09.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Assisted customers and team members by providing high quality service.
- Prepared and updated training content and manuals.
Education
BBA - Human Resource Management
University of The Fraser Valley
Abbotsford, BC06.2022
Skills
- Customer Service
- Microsoft office
- Deadline-oriented
- 50 wpm
- Maintaining files
- Teamwork
Languages
English
Full Professional
Punjabi
Full Professional
Certification
CPHR (Chartered Professionals in Human Resources) - [Nov, 2022 - Present]
Timeline
Management Trainee
Enterprise Rent-A-Car
07.2023 - Current
Junior Marketing Consulant
Telus, Inc.
10.2022 - 06.2023
Crew Trainer
McDonald's Restaurant
10.2021 - 09.2022
BBA - Human Resource Management
University of The Fraser Valley
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