Harpreet Dhillon
Brampton,Canada
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Assistant Manager
The Frying Pan Diner
Flesherton, ON
01.2021 - 05.2025
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Provided support in managing inventory and stock levels.
- Collaborated with team members to enhance customer service experience.
- Learned and utilized point-of-sale systems for transaction processing.
- Contributed to scheduling staff shifts for optimal coverage and performance.
- Supported training initiatives for new employees on operational procedures.
- Participated in team meetings to discuss process improvements and feedback.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Stevens Restaurant
Orangeville, ON
03.2017 - 09.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
Gotts Fish N Chips
Brampton, ON
02.2005 - 03.2008
- Trained and mentored staff on service best practices and operational standards.
- Supervised daily restaurant operations to ensure compliance with health and safety regulations.
- Collaborated with management to create promotional campaigns that increased customer engagement.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Led team meetings to streamline communication, improve workflow, and foster a collaborative work environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Assistant Restaurant Manager
Mickey Gees Sports Bar and Restaurant
Etobicoke, ON
08.2000 - 02.2004
- Developed and implemented employee scheduling to optimize labor costs and improve service efficiency.
- Analyzed sales trends to identify opportunities for menu optimization and revenue growth.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
Diploma - Medical Terminology And Requisition
George Brown College
Toronto11-2024
Graduate Certificate - Medical Conditions For Medical Office Professional
George Brown College
Toronto01-2024
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Team motivation
- Operations management
- Sales reporting
- Multitasking and organization
- Team collaboration
Languages
Punjabi
Full Professional
English
Full Professional
Hindi
Limited Working
Timeline
Assistant Manager
The Frying Pan Diner
01.2021 - 05.2025
Assistant Manager
Stevens Restaurant
03.2017 - 09.2019
Assistant Manager
Gotts Fish N Chips
02.2005 - 03.2008
Assistant Restaurant Manager
Mickey Gees Sports Bar and Restaurant
08.2000 - 02.2004
Diploma - Medical Terminology And Requisition
George Brown College
Graduate Certificate - Medical Conditions For Medical Office Professional
George Brown College