Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Volunteer Experience
Timeline
Generic

Harpreet Dhanda

Surrey,British Columbia

Summary

Highly skilled and results-driven employee with over 15 years of experience delivering exceptional support in fast-paced environments. Proficient in resolving customer inquiries, managing escalations, and keeping positive client relationships to ensure satisfaction and loyalty. Handling multichannel communication (phone, email, and chat). Recognized for consistently exceeding performance metrics, streamlining workflows, and delivering solutions to meet customer needs.

Overview

15
15
years of professional experience

Work History

Mail Carrier (RSMC)

Canada Post
Surrey, Canada
09.2024 - Current
  • Organized and sorted mail and parcels for efficient delivery along designated routes
  • Delivered mail and packages to residential and business addresses while adhering to strict schedules
  • Operated vehicles safely and followed all traffic laws and company policies
  • Interacted with customers professionally, addressing inquiries and providing assistance
  • Ensured the security of mail and packages during transit and delivery

Customer Service Representative

TELUS Communications
Burnaby, Canada
08.2015 - 10.2023
  • Provided exceptional customer service by addressing inquiries, troubleshooting issues, and offering product recommendations to ensure customer satisfaction across a wide range of services, including mobile, internet, and TV
  • Effectively handled a high volume of inbound calls, resolving customer concerns regarding billing, technical support, and service inquiries in a professional and efficient manner
  • Maintained a deep understanding of TELUS products, services, and policies to deliver accurate information and tailored solutions to customers
  • Achieved individual performance metrics monthly; including one call resolution, customer satisfaction surveys, and sales targets, while maintaining a positive customer experience

Customer Service Advisor/Driver

Budget Car and Truck Rentals
Burnaby, Canada
09.2009 - 12.2011
  • Greeted and assisted customers in person, via phone, and through email to ensure smooth rental experiences for both short-term and long-term vehicle rentals
  • Managed the check-in and check-out process, verifying customer identification, processing payments, and explaining rental terms, insurance options, and vehicle policies
  • Provided recommendations on vehicle options based on customer needs, from economy cars to trucks, ensuring customers receive the best solution for their requirements

Education

Diploma -

Johnston Heights Secondary
Surrey, BC
06-2002

Business Administration - Organizational Behavior, management fundamentals, project management

Kwantlen Polytechnic University
Surrey, BC

Skills

  • Route management
  • Geographical expertise
  • Load management
  • Safety awareness
  • problem solving
  • communication
  • sales
  • team work
  • technical support
  • conflict resolution

Hobbies and Interests

  • Hiking
  • Reading
  • Fitness
  • Playing various sports

References

  • David Johnston, Manager/Supervisor, Telus Communications
  • Dennis Wong, Supervisor, Telus Communications

Volunteer Experience

  • JDRF CANADA, Organizer, Assisted with organizing the JDRF CANADA Walk that is held at Stanley Park.
  • Surrey Memorial Hospital Foundation, Volunteer, Helped raise money for vital equipment that was needed for the hospital.

Timeline

Mail Carrier (RSMC)

Canada Post
09.2024 - Current

Customer Service Representative

TELUS Communications
08.2015 - 10.2023

Customer Service Advisor/Driver

Budget Car and Truck Rentals
09.2009 - 12.2011

Diploma -

Johnston Heights Secondary

Business Administration - Organizational Behavior, management fundamentals, project management

Kwantlen Polytechnic University

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Harpreet Dhanda