HARPREET Arora
SURREY,British Columbia
Summary
Results-driven Operations & Sales Coordinator with proven skills in customer relationship management, negotiation, and market research. Committed to enhancing client satisfaction and streamlining operations for improved sales outcomes.
Overview
5
5
years of professional experience
Work History
Operations & Sales Coordinator (Kitchen Cabinetry)
Selectwood Cabinets Ltd.
Surrey, BC
07.2021 - 03.2026
- Supported sales team by addressing customer inquiries and providing detailed product information.
- Facilitated communication between clients and production teams to ensure timely deliveries.
- Organized product samples and marketing materials for client presentations.
- Streamlined order processing to enhance efficiency in sales operations.
- Conducted market research to support sales strategies and product offerings.
- Collaborated with the finance department on invoicing and payment tracking.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Coordinated and finalized sales proposals to complete purchases.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Processed orders received from customers within specified timelines.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Generated leads through cold calling, networking, referrals and other methods.
- Assisted in developing new business proposals for potential customers.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Maintained accurate records of sales activity and generated reports for management review.
- Developed key customer relationships to increase sales.
- Created tailored sales techniques that effectively engaged new and existing clients for service upselling.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
Education
Associate of Arts -
Punjab University Chandigarh
Skills
- Order processing
- Invoicing coordination
- Project coordination
- Prospecting skills
- On-site product demonstrations
- Account management
- Client account management
- Customer relationship management
- Customer service
- Customer relations
- Negotiation skills
- Scheduling
- Team building
- Active listening
- Data entry
- Performance improvement
- Prospecting clients
- Client account management
- Schedule management
Affiliations
Punjab Running Club (Running Marathons)
Timeline
Operations & Sales Coordinator (Kitchen Cabinetry)
Selectwood Cabinets Ltd.
07.2021 - 03.2026
Associate of Arts -
Punjab University Chandigarh