MILECOLM NERONA
Vancouver,BC
Summary
Experienced and accomplished restaurant manager with a proven track record of over 7 years in high-volume, quick-service restaurants. Recognized for consistently elevating service standards and improving overall operations. Skilled in hiring, training, coaching, customer service, labor management, and quality control.
Enterprising Sales Operations Coordinator with 2 years of experience. Supports sales operations team through sales training, product and service comprehension and order processing. Proven professional molding teams into strong groups of go-getters.
Overview
17
17
years of professional experience
Work History
Sales Operations Coordinator
Herschel Supply
07.2022 - 04.2024
- Improved customer satisfaction rates by addressing concerns daily promptly and professionally.
- Enhanced communication between sales teams and other departments for better collaboration and improved results.
- Strengthened relationships with key clients by providing exceptional support during the entire sales cycle.
- Maintained order book regularly for customers, providing consistent communication on their prebook/ATS orders.
Sales Representative
Bell Mobility
09.2013 - 04.2016
- Handled day to day duties which included checking inventory, updating store appearance and key holder responsibilities
- Dealt with daily customer issues; activations, troubleshooting and repairs
- Sustained an averaged 250 activations in 2.5 years
- Achieved the highest accessory attachment in the store
- Averaged 90% in customer service surveys.
Restaurant Manager
Bates Restaurants Ltd. & McDonald’s Restaurants of Canada Ltd.
11.2011 - 04.2013
- Managed day-to-day operations of a McDonald’s Restaurant; controlled budget, labour and costs
- Supervised two Assistant Managers and over 50 employees
- Charged with full P&L responsibility
- Managed all aspects of performance development
- Grew and sustained positive late night sales growth of over %10 trailing 12 months
- Expert in dealing with difficult clientele and customer recovery
- Was a standout shift manager throughout the Vancouver 2010 Olympics, while working at one of the busiest volume downtown sites
- Part of a record breaking team that gave away over 20,000 cups of coffee in one day.
First Assistant Manager
09.2010 - 11.2011
Second Assistant Manager
12.2006 - 09.2010
Education
McDonald’s Managing Manager Development -
01.2010
McDonald’s Managing Crew development -
01.2010
McDonald’s Effective Management Practices -
01.2007
McDonald’s Shift Management Course -
01.2006
High School Diploma -
Britannia Secondary School
01.2004
Skills
- Coaching and Staff Development
- Scheduling and Labour Control
- Cost Controls
- Regulatory and Safety Compliance
- Product and Quality Control
- Service training
- Purchasing and Inventory Control
- Customer Service Delivery
- Customer Relationship Building
- Collaborative mindset
- Order Processing
- Sales Reporting
References
- Janna Atienza, 778-987-9835, janna.roop@hotmail.com
- Natalie Pilkington, 604-309-9676, natalie.pilkington@herschel.com
Languages
English
Native or Bilingual
Timeline
Sales Operations Coordinator
Herschel Supply
07.2022 - 04.2024
Sales Representative
Bell Mobility
09.2013 - 04.2016
Restaurant Manager
Bates Restaurants Ltd. & McDonald’s Restaurants of Canada Ltd.
11.2011 - 04.2013
First Assistant Manager
09.2010 - 11.2011
Second Assistant Manager
12.2006 - 09.2010
McDonald’s Managing Manager Development -
McDonald’s Managing Crew development -
McDonald’s Effective Management Practices -
McDonald’s Shift Management Course -
High School Diploma -
Britannia Secondary School
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