Harpinder Kaur Bhullar
Brampton,ON
Summary
Dedicated customer service representative with a track record of developing strong customer relationships. Known for effective communication and adaptability in fast-paced environments, ready to contribute to enhancing service quality and customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
Lloydminster, Alberta
02.2025 - 07.2025
- Assisted customers with product inquiries and store navigation.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
shell
Mississauga, Ontario
03.2021 - 01.2025
- Handled transactions using point-of-sale systems efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
circle K
Goderich, Ontario
11.2019 - 02.2021
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
Education
High School Diploma -
Northern College of Arts And Tehnology
Toronto, ON08-2019
Bachelor of Science - Computer Science
Adesh Inst of Engg And Tech
Punjab, India05-2015
High School Diploma -
G.G.S. Polytechnic College
Punjab, India05-2012
Skills
- Effective verbal and written communication skills to interact with customers, colleagues, and supervisors
- Flexibility to adjust to changing schedules, work assignments, and environmental conditions
- Ability to provide excellent customer service and interact with patients and their families in a respectful and compassionate manner
- Ability to organize tasks, supplies, and work areas to maintain efficiency
- Creative problem solving
- Office equipment proficiency
- Punctuality and reliability
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- SAFECHECK ADVANCED FOOD SAFETY CERTIFICATION
- DISPACH AND FREIGHT BROKER CERTIFICATION
- ADVANCE JAVA CERTIFICATION
Timeline
Customer Service Representative
Canadian Tire
02.2025 - 07.2025
Customer Service Representative
shell
03.2021 - 01.2025
Customer Service Representative
circle K
11.2019 - 02.2021
High School Diploma -
Northern College of Arts And Tehnology
Bachelor of Science - Computer Science
Adesh Inst of Engg And Tech
High School Diploma -
G.G.S. Polytechnic College
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