Open To Work
Harpinder Kaur
Cambridge
Summary
Customer service is another aspect of my role that I take responsibly. Professional and friendly customer service professional with experience in front desk operations, customer support, handling inquiries, scheduling appointments, and resolving customer concerns. Strong communication, multitasking, and problem-solving skills with the ability to create a positive customer experience in fast-paced environments. Reliable, organized, and committed to delivering excellent service.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Power2Sme Pvt Ltd.
New Delhi
01.2019 - 03.2024
- Coordinated meetings between operations staff and other departments, including scheduling venues and preparing agendas.
- Resolved customer complaints in a timely manner according to established policies and procedures.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated customer inquiries through multiple communication channels.
- Implemented customer feedback systems to enhance service quality.
- Assisted in resolving complex customer issues and escalations.
- Consulted with customers regarding needs and addressed concerns.
- Developed relationships with customers to ensure satisfaction.
- Established quality standards for service team members and evaluated progress.
- Researched new products or services that may be beneficial to customers.
- Ensured that all customer inquiries were responded to in a timely manner.
- Analyzed customer feedback to identify areas for improvement in products and services.
Front Office Assistant
Industry Buying.com (Emtex engineering pvt ltd)
New Delhi
09.2015 - 09.2017
- Deal with customers for online industrial products.
- Products type: safety, electronic item, tools, office supplies etc.
- Handled incoming mail and distributed it to relevant personnel.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Provided exceptional customer service to enhance guest experiences.
- Resolved guest complaints promptly and professionally to maintain satisfaction.
- Assisted in managing front desk operations during peak hours seamlessly.
- Answered phones, responded to inquiries, and took messages.
Education
MBA - International Business
Annamalai University
BBA -
Annamalai University
High secondary school -
CBSE
Secondary School -
CBSE
Skills
- Team leadership
- Problem Solving
- Supplier relationships
- Computer/basic office skills
- Good communication
Hobbies and Interests
- Listening music
- Travelling
- Cooking
- Reading
Work Preference
Job Search Status
Open to workLocation Preference
RemoteHybridSalary Range
$24000/yr - $200000/yrTimeline
Customer Service Coordinator
Power2Sme Pvt Ltd.
01.2019 - 03.2024
Front Office Assistant
Industry Buying.com (Emtex engineering pvt ltd)
09.2015 - 09.2017
MBA - International Business
Annamalai University
BBA -
Annamalai University
High secondary school -
CBSE
Secondary School -
CBSE