HARPAL SINGH
Hamilton,ON
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys
07.2022 - 10.2025
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored team members on efficient food preparation and customer service techniques.
- Managed inventory levels to minimize waste while meeting customer demand effectively.
- Implemented process improvements to enhance workflow and reduce service times during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Enforced safety protocols and maintained cleanliness standards across the restaurant environment.
- Led by example, demonstrating a strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Management Trainee
Indiabulls Home Loans
06.2015 - 10.2018
- A dedicated and results-oriented professional with 3+ years’ of experience in the field of finance & marketing, client relationship, management, retail sales.
- Proven experties in Home Loan, Balance Transfer, Top-Up, Plot Loan, General Property Insurance, & Personal
Accident Insurance with a track record for target achievement and employer satisfaction.
- Experties in identifying good builders, real estate agents, and chartered accountants and also developing
potential relationship with them for business and retaing their business association.
- Excellent interpersonal, communication and organizational skills with demonstrated abilities in customer
relationship management.
- Exploring a managerial level assignments in Banking and Financial Industry in the faculty of sales, Marketing
and Business Development.
- Training and grooming to sales team by providing the product details as well as personality development
classes.
Education
Graduate Certificate - Suppy Chain Management
Canadore College
Mississauga, ON04-2021
Graduate Certificate - International Business Management
Niagara College
Niagara-on-the-Lake, ON08-2020
MBA - Marketing
Lovely Professional University
Jalandhar, Punjab India05-2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Customer service
- Problem-solving
- Coaching and mentoring
- Inventory management
- Quality control
- Delegating work
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Certification
- Food Safety Certificate - valid till August 18, 2028
Timeline
Shift Manager
Wendys
07.2022 - 10.2025
Management Trainee
Indiabulls Home Loans
06.2015 - 10.2018
Graduate Certificate - Suppy Chain Management
Canadore College
Graduate Certificate - International Business Management
Niagara College
MBA - Marketing
Lovely Professional University