Results-driven Records and Information Governance professional with over thirty years of experience managing teams and systems. Expertise in developing practical solutions and guiding staff performance. Proven leadership in overseeing a diverse team and managing projects for database migrations, office startups, and renovations. Skilled in strategic planning and project team collaboration to drive efficiency and effectiveness.
Work History
Manager - Records Management/Mailroom - Overseer and supervise a team of (7) staff members for the credit union in San Diego and Riverside County offices daily operation. Conducting interviews for new hires within records management/mailroom.
2 Years 5 Months
San Diego County Credit Union | 06.2024 - Current
Developed and implemented standardized record retention processes and policies to enhance compliance and operational efficiency.
Evaluated future needs of records management systems.
Ensured all paper and electronic files are archived and destroyed in compliance with the credit union's retention schedule.
Managed input of member documents into accounts at the credit union.
Evaluate and manage contracts with off-site storage and other supply vendors.
Reviewing and approving all outgoing subpoenas for all Federal, State and Local City/County agencies.
Developed programs compliant under the law, which are standardized within all credit union (41) branches.
Working with outside lawyers and law enforcement entities in producing requested records for subpoenas, IRS Summons & Search Warrants.
Performing all duties as the Custodian of Records for the credit union.
Maintained and updated the Records Management Business Continuity Plan and Records Disaster Recovery Manual.
Reviewed and managed the Records/Mailroom Annual Operation Budget of 1.2 million.
Working closely with the EVP/SVP of IT Risk Compliance and Risk Officers on various department issues in the credit union.
National Records Manager (Senior Account Manager), - Overseer and Supervise a Team of (19) Staff Members at Morrison & Foerster US Offices. Conducting Interviews for New Hires Within Records Management Department.
Developed and implemented a tactical, long-term information governance, and data management comprehensive plan in accordance with the firm's business requirements and legal responsibilities.
Developed and established the Information governance functions with consistent data management frameworks across the firm's information assets and data repositories.
Reviewed and enhanced the Firm's records retention schedules and policies to align with the legal obligations and operational needs of the firm.
Implemented the Firm's standard records retention and destruction process and protocol.
Governed and upgraded data disposition and retention across all data repositories.
Work closely with the AD/ VP to ensure an appropriate succession plan for record associates across the country. Facilitated the transfer of incoming and outgoing legal matters between departments.
Enhanced the firm's records retention schedules and policies, ensuring compliance with legal obligations and alignment with operational needs.
Implemented comprehensive information governance and data management plan, addressing firm's business requirements and legal responsibilities.
Tracked and analyzed benchmarking information, ensuring correct data is communicated monthly to the Director of IG and AD.
Upgraded data disposition and retention processes across all data repositories, ensuring effective compliance and accessibility.
Executed scanning and imaging tasks for active and inactive paper files within the Firm's Document Management System.
Work with IG Team on lateral Partner Intake Process for the US/International offices.
Collaborated with IG team on lateral partner intake processes for US and international offices.
Delivered financial performance against budget.
West Coast Records Manager - Oversaw and Supervised Records for Palo Alto, San Diego, San Francisco, and Los Angeles. Conducted Interviews for New Hires Within Records Management Department.
2 Years
Williams Lea - Foley & Lardner | 01.2012 - 01.2014
Developed and implemented standardized record retention processes and policies to enhance compliance and efficiency.
Periodically evaluated future needs of records management systems.
Archived and destroyed all paper and electronic files according to the firm's retention schedule.
Oversaw file openings, closings, and transfers to ensure accurate record keeping.
Evaluated and managed contracts with off-site storage and supply vendors to ensure cost-effectiveness and service quality.
Planned and prescribed records disposition policies and procedures to align with compliance requirements and organizational standards.
Reviewing and approving all outgoing client transfers for the west coast offices.
Developed programs compliant under the law, which are standardized within all MLA offices, and meet firm management objectives.
Southern California Records Supervisor - Oversaw and Supervised Staff in the Southern California Offices. Conducted Interviews for New Hires Within Records Management Department.
5 Years
Foley and Lardner LLP | 01.2007 - 01.2012
Trained staff on records management software (legal KEY) to enhance operational proficiency.
Evaluated and implemented a software program (bar-coding system) for records management and retention.
Reviewed and negotiated vendor contracts to ensure alignment with organizational needs and compliance.
Facilitated and organized two office moves for Records.
Developed systems for locator coding and alphanumeric identification used in inactive file management for receiving, tracking, and retrieving Firm records.
Assisted in designing and implementing electronic information management systems, including but not limited to, document management systems and records management systems.
Generated weekly operational reports for local Office Manager and National Loss Prevention Department to support informed decision-making.
Education
- Criminal Justice
El Camino City College & Los Angeles City College | Torrance
Skills
FileTrail
FileTrail Governance
Explorer OM Extension
Explorer DM Extension
Document Import Tool
Share-To-Repo
KiteWorks (FTP)
Symitar
Data Analysis
NetDocs
ServiceNow
Edocs InfoCenter
PS Ship
IntappWalls
FileSurf
Synergy (DMS)
Xperience (JHA)
HPREM Software System
Quantitative
Change Management
Attention to detail
Excellent communication
Attention to detail
Records Management Software
Task management
Organizational skills
Accomplishments
Technical Project Management
Created standard procedures within the Firm's DMS for tracking incoming client data (e.g., New lateral Partners)
Facilitated file/document transfers arising from partner intakes and departures.
Originated tracking process; and facilitated solutions for database bugs and enhancements.
Planned and executed year-long label replacement project.
SYSTEM ANALYSIS/RISK MANAGEMENT/COST CONTAINMENT
Co-authored Policies and Procedures Manual and QRG.
Advised and assisted Firm Risk Management with an active, modern, and upgraded retention plan.
Organized cross-office backup support, to ensure even and efficient workloads in the international Offices
Reorganized department structure, ensuring staff development efficiencies are met to highest potentials.
VENDOR RELATIONS
Negotiated $250K + multi-year storage vendor contract, eliminating perm-out fees. (Corodata, Iron Mountain, GRM & Penn Storage)
Conducted searches for off-site storage, supply, and shred vendors, ensuring the highest quality.
Oversaw secure document destruction (all US offices)
Communicated with various storage vendors, ensuring excellent service and cost containment.
STAFF MANAGEMENT/SPACE DESIGN
Planned and executed multi-office Workrooms/Record Centers closure project for all files onsite to storage.
Planned and executed major moves, new office startups and renovations projects.
Re-designed high-density Workrooms and on-floor shelving for maximum efficiency.
Section name
Collaborative Facilitations
Timeline
Manager - Records Management/Mailroom - Overseer and supervise a team of (7) staff members for the credit union in San Diego and Riverside County offices daily operation. Conducting interviews for new hires within records management/mailroom.
San Diego County Credit Union
06.2024 - CurrentRead More
National Records Manager (Senior Account Manager), - Overseer and Supervise a Team of (19) Staff Members at Morrison & Foerster US Offices. Conducting Interviews for New Hires Within Records Management Department.
Williams Lea - Morrison & Foerster LLP
01.2014 - 01.2023Read More
West Coast Records Manager - Oversaw and Supervised Records for Palo Alto, San Diego, San Francisco, and Los Angeles. Conducted Interviews for New Hires Within Records Management Department.
Williams Lea - Foley & Lardner
01.2012 - 01.2014Read More
Southern California Records Supervisor - Oversaw and Supervised Staff in the Southern California Offices. Conducted Interviews for New Hires Within Records Management Department.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc