Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

HARNOOR KHOSA

Langley

Summary

Motivated caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caseworker

Surrey Urban Mission Society
01.2024 - Current
  • Conducting client intakes to identify needs and goals and arranging transportation as necessary.
  • Helping clients apply for Income Assistance, PWD, and crisis funds.
  • Accommodating clients accessing healthcare referrals, mental health and substance use workers, and Fraser Health treatment services.
  • Assisting clients in replacing and acquiring identification documents.
  • Aiding guests in BC Housing and Supportive Housing applications.

Shelter Staff

Surrey Urban Mission Society
10.2023 - 05.2024
  • Engaging in activities with clients and supervising by providing basic services.
  • Maintaining conversations, fulfilling client’s needs and helping with challenges to ensure they sense they are looked after.
  • Fulfilling responsibilities to ensure all clients have had their meals and completing rounds to maintain client’s safety.

Sales Associate

Pandora
11.2022 - 01.2023
  • Ensured correct stock display, organization, stringing, and replenishment.
  • Gave customers exceptional service by understanding their needs, recommending the appropriate products and services, and resolved customer concerns as they arose.
  • Contacted other locations to determine item availability.

Bakery & General Clerk

Save On Foods
07.2019 - 04.2021
  • Managed to close departments, such as sanitizing dishes, cleaning bulk bins, stocked areas that were empty and properly preparing the workplace for the next opener.
  • Helped customers with their groceries, such as bagging in a well-organized arrangement following store standards.
  • Assisted customers in informing them with correct information about certain items that they had difficulty finding and took the extra initiative to contact companies about shortages when the pandemic took place.

Cashier

A&W Restaurant
07.2015 - 06.2019
  • Trained new employees and coordinated schedules with team members to ensure quality service.
  • Followed crucial protocols for safe food preparation, assembly, and presentation.
  • Provided correct orders to the right customers and took full responsibility for mistakes that were made by new employees.
  • Handled money and credit transactions efficiently and properly.
  • Resolved complaints in a professional and proper manner.

Education

Bachelor of Arts - Criminology

Kwantlen Polytechnic University
Surrey, BC
01.2024

Skills

  • 55 years of experience working in customer service
  • Determined to provide emotional support to individuals in need with experience as a front-line worker, student, and case worker
  • Outstanding interpersonal skills with managing to work in professional and vulnerable work settings
  • Self-motivated, hard worker, fast learner, and capable of taking on responsibilities

Languages

English
Native or Bilingual
Punjabi
Full Professional

Certification

  • Occupational First Aid Level 1, WorkSafeBC - Expires April 2026
  • Naloxone Training

Timeline

Caseworker

Surrey Urban Mission Society
01.2024 - Current

Shelter Staff

Surrey Urban Mission Society
10.2023 - 05.2024

Sales Associate

Pandora
11.2022 - 01.2023

Bakery & General Clerk

Save On Foods
07.2019 - 04.2021

Cashier

A&W Restaurant
07.2015 - 06.2019

Bachelor of Arts - Criminology

Kwantlen Polytechnic University

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