PARNEET KAUR
Edmonton
Summary
When it comes to completing a complex task on time, considered as a hardworking and adaptable person. Regardless of how complicated the situation is, still maintain a solid will power. Well-versed in computer networks, virtual machines, various operating systems, and the topics addressed in the CCNA, CompTIA A+, CompTIA Network+, and CompTIA Security+ certifications. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Edmonton, DATS
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Internet Technical Sales Representative
IOS Solutions Call Centre- Fido
01.2022 - 02.2024
- Maintain a high level of customer Service
- Provide quality service that will exceed customer expectations
- Maintain a high level of confidentiality
- Accurately document customer interactions within the appropriate systems
- Apply techniques offered in training and ongoing coaching
- Promote and recommend the latest products and services to customers on inbound/ outbound sales queues
- Manage call flows, provide first call resolution and satisfying customer expectations
- Following-up with customers to ensure customer satisfaction and expanding sales opportunities
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc
PC express Representative
Loblaw's Queen & Portland
04.2020 - 12.2022
- Cash register transactions
- Drawer balancing
- Retail Front-End operations
- Cashier Audits and reports
- Store opening and closing procedures
- Stocking and Merchandising
- Managing online orders
- Customer service desk management
Education
Bachelor of Science - Nursing
Macewan University
Edmonton04-2028
Diploma - Computer Systems Networking Technician
Centennial College
Toronto, ON04.2021
12th - Non-Medical
Sri Guru Harkrishan Public School
05.2020
Skills
- Customer Service and Communication Skills
- Courteous and Professional
- Customer satisfaction understanding
- Client service and support
- Microsoft Office Suite
- Tooling service and repair
- Reliable and Punctual
- Computer Proficiency
- Multi-Line Phone Systems
- Documentation and Reporting
Certification
- Valid security guard license.
- First Aid and CPR certified.
- Fluent in security technologies.
- Bilingual in English and Hindi.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
City of Edmonton, DATS
06.2024 - Current
Internet Technical Sales Representative
IOS Solutions Call Centre- Fido
01.2022 - 02.2024
PC express Representative
Loblaw's Queen & Portland
04.2020 - 12.2022
12th - Non-Medical
Sri Guru Harkrishan Public School
Bachelor of Science - Nursing
Macewan University
Diploma - Computer Systems Networking Technician
Centennial College
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