Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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HARMONY P O L L I C K

Calgary,Canada

Summary

Dependable spirits industry worker with 15 years specializing in whisk(e)y and spirits with vast knowledge of hundreds of brands and history. I excel and pride myself at creating and maintaining professional and customer relationships, with repeat sales, and long term customers. I am passionate about great whiskies, spirits, wines and everything in between. I insist on bringing that joy, the joy of great drinks to an ever-expanding community of followers. I'm passionate about sharing my collected knowledge and continued education in myself with others.

Overview

14
14
years of professional experience

Work History

Lead Spirits Buyer

Kensington Wine Market
11.2021 - Current
  • Performed cycle counts and conducted other physical inventory audits to maintain operational excellence
  • Generated and verified necessary shipping paperwork, packing lists and colloection
  • Tracked inventory returns, shipping issues and shortages and leveraged data to optimize inventory management
  • Purchased inventory to optimize margins and sales while keeping the stores integrity and reputation intact
  • Coordinated regular restocking, merchandising and clearance procedures to keep stock fresh for consumers
  • Developed content focused on increasing both brand engagement and revenue
  • Planned both small and large events with unique budget, schedule and client demands
  • Publicized events to bring in ideal guests to execute successful event and meet client needs
  • Maintained updated knowledge of 100's of whisk(e)y, spirits and wine products
  • Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
  • Commented, liked and shared posts to increase visibility and engagement on various social platforms
  • Created and maintained social media postings and email calendars
  • Assisted customers with product and service problems and inquiries via social media platforms

Retail Store Supervisor

Co-op World of Whisky
10.2010 - 10.2021
  • Trained team members on retail policies and procedures to properly execute principal responsibilities
  • Trained and mentored employees to boost individual and team performance
  • Applied advanced product knowledge to oversee restocking, organization and display of products with correct pricing
  • Enforced cash handling policies and loss prevention standards to minimize shrink
  • Delegated assignments based on employees' knowledge and skillset
  • Coordinated pricing changes and short-term promotions to increase sales of specific items
  • Modeled superior customer service by facilitating memorable customer experiences

Education

WSET LEVEL 2 SPIRITS -

WSET LEVEL 1 WINE -

CERTIFIED WHISKY AMBASSADOR -

PROSERVE LIQUOR CERTIFIED -

STANDARD FIRST AIDLEVEL C CPR & AED -

Skills

  • Social Media Manager
  • Event Coordinator and Presenter
  • Whisky Ambassador and Educator
  • Spirits Knowledgeable
  • Wine Knowledgeable
  • First Aid
  • Diversity and Inclusion Awareness
  • Conflict Resolution
  • Relationship Building

Languages

English
Native or Bilingual

Accomplishments

  • Successfully curated over 100 wine & spirits focused events both in person and online for public and private groups.

Timeline

Lead Spirits Buyer

Kensington Wine Market
11.2021 - Current

Retail Store Supervisor

Co-op World of Whisky
10.2010 - 10.2021

WSET LEVEL 2 SPIRITS -

WSET LEVEL 1 WINE -

CERTIFIED WHISKY AMBASSADOR -

PROSERVE LIQUOR CERTIFIED -

STANDARD FIRST AIDLEVEL C CPR & AED -

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HARMONY P O L L I C K