Harmeet Dhindsa
Calgary
Summary
Dynamic professional with a proven track record at TD Canada Trust, excelling in effective customer communication and problem-solving. Demonstrated expertise in enhancing client relationships and streamlining service processes, leading to increased satisfaction and loyalty. Skilled in collaboration and leveraging technical knowledge for superior service delivery.
Overview
18
18
years of professional experience
Work History
Cash Management Service Officer
TD Bank Group
06.2023 - Current
- Employed conflict resolution techniques to de-escalate customer concerns and restore satisfaction.
- Streamlined service processes, enhancing overall workflow and service delivery.
- Demonstrated strong communication skills to clarify policies and procedures for customers.
- Leveraged technical knowledge to assist customers with product-related inquiries.
Personal Banker/ Financial Advisor
TD Canada Trust
01.2008 - 06.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
TD Canada Trust
10.2006 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Investments
CSI
Toronto, ON06.2015
Bachelor Of Arts - Mathematics And Economics
Guru Nanak Dev University
India04.1997
Skills
- Effective customer communication
- Client advocacy
- Research and facts collecting
- Collaboration and teamwork
- Attention to detail
- Problem-solving
Languages
English
Elementary
Hindi and Punjabi
Elementary
Timeline
Cash Management Service Officer
TD Bank Group
06.2023 - Current
Personal Banker/ Financial Advisor
TD Canada Trust
01.2008 - 06.2023
Customer Service Representative
TD Canada Trust
10.2006 - 01.2008
Certificate - Investments
CSI
Bachelor Of Arts - Mathematics And Economics
Guru Nanak Dev University
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