Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Sanovar Nijjar

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Successful at excelling in fast-paced, competitive banking environment.

Overview

6
6
years of professional experience

Work History

Cash Management Service Officer

TD Bank
02.2024 - Current
  • Managed a diverse portfolio of business clients, ensuring their financial needs were met while adhering to industry regulations and risk management policies.
  • Educated clients on available financing options for their business operations, helping them make informed decisions on the best course of action.
  • Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
  • Maintained detailed records, documents of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Played a critical role in retaining valuable customers through proactive relationship management efforts.
  • Maintained accurate records, legal documents and full compliance with government regulations and agency guidelines.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.

Credit Card Specialist

TD Bank
02.2022 - 02.2024
  • Team Lead for LEI and New Hire Support.
  • Evaluated credit needs of clients, taking into consideration all aspects
    of their financial background in relation to policies and regulations.
  • Reviewed credit applications, and processed them according to best
    practices, adhered to bank policies and facilitated safe and protected
    transactions.
  • Completes a broad range of financial transactions; e.g., account
    balance, statement requests, balance transfers, dispute handling, and
    other transactions as necessary with accuracy and efficiency.
  • Appropriately assesses risk when business decisions are made to
    minimize operating loss and escalates non-standard or high-risk
    transactions.
  • Acts as a brand champion for business area/function and the bank,
    both internally and/or externally.
  • Knowledgeable of and comply with Bank Code of Conduct.
  • Took ownership of customer concerns and resolves customer issues
    at first point of contact and ensures necessary due diligence is
    taken to support the timely and accurate completion of all customer
    transactions.

Customer Service Manager

Walmart Canada
09.2020 - 04.2022
  • Supervised employees and assessed performances to determine
    training needs and define accurate plans for decreasing process lags.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Fostered a high rate of returning clients due to optimal customer
    service and outstanding graphic design services.
  • Performed cash, card and check transactions daily to complete
    customer purchases.
  • Coordinated resolutions for daily customer inquiries while consistently
    achieving performance targets and conferred with sales teams and
    team leaders to communicate targets, boost revenue and improve
    promotional strategies.
  • Brought forth excellent customer service skills and a commitment to
    customer satisfaction.


Cashier

Walmart Canada
11.2019 - 09.2020
  • Answered questions about store policies and addressed customer
    concerns.
  • Helped customers complete purchases, locate items and join reward
    programs.
  • Monitored self-checkout systems and provided assistance or
    intervention where required.
  • Maintained current knowledge of store promotions and highlighted
    sales to customers.
  • Worked closely with shift manager to solve problems and handle
    customer concerns.
  • Mentored new team members on system operation, customer service
    strategies and sales goals.

Associate Manager

Bluehawks
10.2018 - 05.2019
  • Coordinating with the higher level of management and developing
    various creative ideas for all the marketing plans offline or online were
    also one of the most essential tasks of my job wherein I went through
    extensive research on new techniques and improvements that can be
    made.
  • Maintaining timely records of the clients and the trainers which include
    updating it, in order to be aware of the current state of affairs.
  • Responded to messages and inquiries from various parties and used
    well-developed active listening and open-ended questioning skills to
    promote quick issue resolution.
  • Flexible writer for a variety of websites and multi-platform
    applications.
  • Supported department, answering questions and providing
    mentoring.

Education

Post Graduate Certificate in Accounting -

York University
Toronto, ON
04.2020

Bachelors of Commerce -

Guru Nanak Dev University
Amritsar, Punjab
05.2018

Skills

  • Document Management
  • Microsoft Office
  • Cash Management
  • Professional Customer Service
  • Dispute Resolution
  • Problem-Solving, Attention to Detail and Active Listening

Websites

Accomplishments

  • LEI Lead-Year 2022
  • New Hire Support Lead-Year 2023
  • Compliance Excellence Award-2023
  • Winning together Recognition-2023


Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Cash Management Service Officer

TD Bank
02.2024 - Current

Credit Card Specialist

TD Bank
02.2022 - 02.2024

Customer Service Manager

Walmart Canada
09.2020 - 04.2022

Cashier

Walmart Canada
11.2019 - 09.2020

Associate Manager

Bluehawks
10.2018 - 05.2019

Post Graduate Certificate in Accounting -

York University

Bachelors of Commerce -

Guru Nanak Dev University

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Sanovar Nijjar