Harmanpreet Kaur

Surrey,BC

Summary

Proven to enhance customer satisfaction at TD Bank through expert problem-solving and exceptional communication, I adeptly balance computer skills with active listening to resolve concerns efficiently. My adaptability and critical thinking have consistently improved service outcomes, showcasing a dependable commitment to excellence. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

CEA

TD Bank

07.2021 - Current

Create an exceptional customer experience with every customer interaction.
Help customers by responding and resolving customers concerns, escalating to the supervisors or managers when needed.
Train and educate customers on mobile, ATM and online banking, as well as work on making customers comfortable with digital and emerging banking trends.
Ensure necessary due diligence to support the accuracy of all customer transactions and activities.
Identify customer financial needs and look for best possible solutions for customer satisfaction.
Support achievement of business objectives by accomplishing advice goals.
Help seniors in opening and closing procedures.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Education

Diploma in Business - Business

Kwantlen Polytechnic University

Surrey, BC

04.2020

Bachelors of Commerce -

KMV

INDIA

05.2017

Skills

Computer Skills
Multitasking
Time Management
Problem-Solving
Dependable and Responsible
Attention to Detail
Organizational Skills

Flexible and Adaptable
Decision-Making
Critical Thinking
Customer Relations
Calm Under Pressure
Active Listening

Languages

English

Full Professional

Punjabi

Native or Bilingual

Hindi