Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Pritchard

Rocky Mountain House,Canada

Summary

With over 10+ years of Customer service, I have learned a variety of skills that have helped me accomplish as well as work through any challenges presented. I have several years working with computers, both with technical support as well as building them during my spare time. I have always worked toward a career in finances, as well as supporting people online. I believe that with these skills, I would make for a effective Financial Advisor!

Overview

11
11
years of professional experience

Work History

CEA

Bank of Nova Scotia
03.2023 - Current

Perform daily banking transactions for clients, while also assisting those who may struggle with tasks such as online banking. Maintaining an accurate record of funds and ensuring the branch is balanced at the end of the day. Organizing files and uploading them to the proper profile and category, including accurate and detailed notes. Keeping a watchful eye for fraud and the ability to verify clients details to make sure their information is safe.


  • Keeping accurate records of transactions and interactions.
  • Exceeding company goals in relation to growth, such as referrals and assisting with online banking.
  • Keeping a safe work enviroment, handling information so that it is not in sight of others, as well as locking it away at the end of the day.
  • Working as a team to assist others when there is a question, or having trouble with a client.
  • Ensuring everyone feels welcome, keeping a postiive and friendly demeanor.
  • Process transfers and payments, such as loans, wires, credits and balance transfers.


Sales Representative

The Source
04.2022 - 11.2022

Assisting customers in finding the best solutions for what their situation may require, whether it's technical support, finding an appropriate mobile plan or information. Another task is keeping a presentable work environment, with things like ongoing deals, future plans and any special occasions related to the store on display.


  • Helping customers find the best solution or resolution to their situations.
  • Keeping up to date with promotional materials, events and the latest technology.
  • Handling unsatisfied or disruptive customers in a polite and professional manner.
  • The use of multiple applications and programs to keep up to date with company policies and any upcoming goals or new releases.
  • Ensuring the store is stocked and presentable.

Sales Representative

Shady Rest Liquor Store
04.2017 - 08.2021
  • Assisting customers in finding the best solutions for what their situation might call for, be it technical support, finding an appropriate mobile plan or information
  • Another task is keeping a presentible work enviroment, with things like ongoing deals, future plans and any special occasions related to the store on display, while keeping items looking presentable and stocked
  • Helping customers find the best solution / resolution for their situation
  • Keeping up to date with promotional materials, events and the latest tech
  • Handling unsatisfied or disruptive customers in a polite and professional manner
  • The use of multiple applications and programs to keep up to date with company policies and any upcoming goals or new releases
  • Ensuring the store is stocked and presentible

Host

Deez Bar and Grill
03.2014 - 09.2016
  • Greeting and seating customers as they entered the restaurant, arranging an orderly and consistent organization of seating plans to reduce any congestion, keeping a clean and sanitary environment, setting up reservations, taking customers' orders both over the phone and within the restaurant
  • Welcoming customers
  • Setting an optimal seating arraignment to avoid any crowding or obstructions
  • Handling requests or complaints in a calm and professional manner
  • Providing a clean and safe environment for both my fellow coworkers and customers
  • Processing and delivering orders to the customers

Education

High School Diploma -

Woodwinds
Qualicum Beach, BC
01-2016

Skills

  • Keeping up to date with latest technology, as well as assisting others with computer related questions
  • Works well with a team, openly communicating and providing help with reaching goals
  • 10 Years of customer service, being able to maintain a friendly and polite attitude when speaking with others
  • Quick learner, eager to discover new skills that I can use to be as efficient and productive as possible

Timeline

CEA

Bank of Nova Scotia
03.2023 - Current

Sales Representative

The Source
04.2022 - 11.2022

Sales Representative

Shady Rest Liquor Store
04.2017 - 08.2021

Host

Deez Bar and Grill
03.2014 - 09.2016

High School Diploma -

Woodwinds
Alex Pritchard