Harmanpreet Kaur
Surrey
Summary
A quick learner, talented at working under pressure and in stressful situations. Able to deal with internal and external customer support in a professional and tactful manner. Proficiency in decision-making and creativity. Exceptional organizational skills with the ability to work a flexible schedule. Dedicated sales representative, motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in service solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payment and Rewards Representative
PC Financial
05.2022 - Current
- Keeping updated financial knowledge
- Actively engaging with customers to educate and promote president's choice financial products
- Understanding customer needs to make appropriate recommendations offer exceptional advice and product knowledge
- Creating excitement around the product offering, by being a subject matter expert and advocate for the brand/product
- Approaching each situation with confidence and enthusiasm to promote and sell our wide selection of products and solutions
- Opening new accounts and resolving their banking problems.
Team Lead/ Senior Customer service Representative
MEINHARDT FINE FOODS
09.2020 - 08.2022
- Helped Manager in hiring new candidates for Deli department
- Coached and trained new hired employees
- Managed inventory
- Interacted and resolved customers inquiry.
MEMBER BANKING SPECIALIST
COST CAPITAL SAVINGS
01.2022 - 04.2022
- Handled customer inquiries related to banking accounts
- Helped customers with Mortgage, LOC and tax information
- Reached out and following up with other departments i.e., Fraud prevention, Payment Operational or Branches etcetera
- Took instance decisions and following the right-thing-to-do
- Maintained CSAT over 95%.
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
04.2019 - 03.2020
- Evaluated North American’s customer account information to assess current issues and determine potential solutions
- Kept customer and system account information accurate and current to support timely resolutions for all concerns
- Exceeded company productivity standard 25% on constant basis/daily basis, handling and meeting daily targets
- Delivered fast friendly and knowledgeable service for routine questions and service complaints
- Recorded details of all inquiries, complaints, and comments
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Upheld privacy and security requirements by Teleperformance regulatory agencies
- Maintained calm, friendly ambiance with upset customers to de-escalate stressful situation.
ASSISTANT BUSINESS ADMINISTRATOR
MITTAL CONSTRUCTIONS
01.2017 - 03.2019
- Finalized agendas and scheduled meetings
- Maintained accuracy to details and maintained files/ documents
- Worked alongside senior managers to discuss all related job tasks and roles
- Communicated regularly with customers and clients
- Grasped new material, processes and programs quickly to maximize the performance
- Mentored junior team members and managed employee relationship
- Handover orders and dispatched drivers to meet daily delivery need at customer’ workplace
- Assisted other departments such as marketing and accounting
- Prepared presentations and handled MS Office work.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) -
UNIVERSITY CANADA WEST
10.2021
BACHELOR OF TECHNOLOGY (B.TECH) - Computer Engineering
PUNJABI UERSITY PATIALA
05.2016
Skills
- Exceptional organizational skills
- Problem Solving
- Management skills
- Tech-Savvy
- Ownership
- Team player
- Multi-tasking
- Client handling and Customer Service
- Time Management skills
- Goal-oriented mindset
Certification
- Administrative Human Resources
- Networking Cisco Packet Tracers
- Digital Marketing
Awards
- Ranked in top 20 PRRA out of over 300 PRRA Nationally”
- Awarded Top Sales Top Performer every quarter
- Recognized as a Circle of Excellence in 2023 and awarded an International Business trip
Volunteer Experience
- Worked as a hostel management leader for 5 years
- Worked along with mess and assured the food quality
- Managed University extra curriculum activities for 2 years
- Organized festivals and activities
Languages
English
Full Professional
Timeline
Payment and Rewards Representative
PC Financial
05.2022 - Current
MEMBER BANKING SPECIALIST
COST CAPITAL SAVINGS
01.2022 - 04.2022
Team Lead/ Senior Customer service Representative
MEINHARDT FINE FOODS
09.2020 - 08.2022
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
04.2019 - 03.2020
ASSISTANT BUSINESS ADMINISTRATOR
MITTAL CONSTRUCTIONS
01.2017 - 03.2019
MASTER OF BUSINESS ADMINISTRATION (MBA) -
UNIVERSITY CANADA WEST
BACHELOR OF TECHNOLOGY (B.TECH) - Computer Engineering
PUNJABI UERSITY PATIALA
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