HarmanJot Kaur
Winnipeg,Canada
Summary
Experienced store associate and receptionist with a proven track record of providing exceptional customer service, handling cash and credit transactions accurately, and maintaining a clean and organized work environment. Skilled in sales operations, guest satisfaction, and credit card transaction processing, as well as team coordination and performance monitoring. Possesses strong communication and interpersonal skills, and is committed to upholding health and safety standards while delivering outstanding results.
Overview
7
7
years of professional experience
Work History
Store Associate
Paradies Lagardere
Winnipeg, Canada
09.2022 - Current
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Greeted customers and answered questions, assisting with needs and finding items.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
- Restocked shelves with appropriate items to support availability.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Processed cash and credit payments with accurate cash-handling.
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
- Assisted customers with finding products and making appropriate selections based on individual needs.
- Provided training assistance to new associates on company policies or procedures.
- Adhered to safety standards while handling merchandise and equipment throughout the store.
- Provided knowledgeable answers to questions about product features or benefits.
- Processed customer returns and exchanges to support customer satisfaction.
- Initiated suggestive selling techniques when interacting with customers.
- Developed strategies for increasing sales volume through effective merchandising techniques.
- Maintained accurate records of sales transactions for proper accounting purposes.
- Cleaned shelves, counters, and tables.
Receptionist
Creekside Transport Ltd
Winnipeg, Canada
04.2021 - Current
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Bagged and packaged purchases and wrapped gifts.
- Estimated quantity and cost of merchandise required to complete customers' projects.
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Maintained confidentiality of sensitive information obtained through job duties.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Processed incoming and outgoing documents via electronic methods and systems.
- Updated contact lists regularly to maintain accuracy of information.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Maintained various office or program records using secure filing system.
- Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
- Heard and resolved complaints from customers and public.
- Interacted with management and colleagues to resolve important administrative matters.
- Maintained office equipment and reported malfunctions for servicing.
- Used job-related software to update office expense and costs records.
- Prepped meeting and training rooms for conferences and special events.
Customer Service Representative
Punjab and sindh bank
04.2018 - 12.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Education
Business Diploma - Business
St. Clair College
Chatham Kent, ON05.2020
High School Diploma -
Navneet Public School
Narmana, Punjab04.2018
Skills
- Sales Operations
- Guest Satisfaction
- Credit Card Transaction Processing
- Health and Safety Standards
- Accounts Payable and Accounts Receivable
- Business Transactions
- Team Coordination
- Hospitality Management
- Performance Monitoring
- Greeting and Seating Guests
- Sales Strategies
- Personnel Evaluations
References
References available upon request
Timeline
Store Associate
Paradies Lagardere
09.2022 - Current
Receptionist
Creekside Transport Ltd
04.2021 - Current
Customer Service Representative
Punjab and sindh bank
04.2018 - 12.2018
Business Diploma - Business
St. Clair College
High School Diploma -
Navneet Public School