Harmanjit Bedi
Etobicoke,ON
Summary
An experienced and energetic professional with an experience of more than 7 years in Business Development, Sales and Account Management. Excellent written, communication, interpersonal, liaison and problem solving skills with the ability to work in a multi-cultural environment. An enterprising individual with strong analytical, problem solving & organizational abilities.
Overview
11
11
years of professional experience
Work History
Business Development Executive
American Express
Toronto, ON
12.2019 - Current
- Representing the fastest growing and most profitable department at American Express Canada, my role consists of business development across Canada targeting companies with annual revenues up to $250 million
- This role requires a multi-facet approach and skill set; Client Acquisition, Account Management, Account Growth.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Collaborated with sales and marketing departments to support client acquisition.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Achieved or exceeded company-defined sales quotas.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Account Manager
American Express
02.2017 - 07.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
Business Development Executive
Transputec Ltd
09.2014 - 01.2017
- Reaching out to small to Medium to Enterprise businesses and close on SaaS deals.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Technical Support Specialist
Convergys
08.2013 - 07.2014
- Supported customers for an Internet Service Provider by Inbound and Outbound calls
- (AT&T US).
Education
Bachelor's of Computer Applications -
William Carey University - India
Guru Harkrishan Public school - India
Cisco certified network associate - Information Technology
Cisco Networking Academy - India
01.2015
Skills
- Business Development
- Sales
- Account Management
- Enterprise Business
- CRM
- Needs Analysis
- Negotiation
- Strategic Planning
- Prospecting
- Presentations
- Closing deals
- SaaS
Accomplishments
Centurion Award 2022 and 2023
Top Rookie Award
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Business Development Executive
American Express
12.2019 - Current
Account Manager
American Express
02.2017 - 07.2019
Business Development Executive
Transputec Ltd
09.2014 - 01.2017
Technical Support Specialist
Convergys
08.2013 - 07.2014
Bachelor's of Computer Applications -
William Carey University - India
Guru Harkrishan Public school - India
Cisco certified network associate - Information Technology
Cisco Networking Academy - India