Harmandeep Kaur
Saint John
Summary
Dedicated and compassionate Personal Support Worker with extensive experience in long-term care and retirement home settings, including dementia and responsive behaviour support. Skilled in providing safe, person-centered care, collaborating with nursing and interdisciplinary teams, and maintaining high standards of resident safety, dignity, and wellbeing. Strong background in customer service and teamwork from retail experience, enhancing communication and problem-solving skills. Committed to enhancing quality of life for seniors and supporting Shannex’s mission of exceptional care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Support Worker (PSW)
AgeCare Wenleigh Long-Term Care
Mississauga, ON
09.2025 - 02.2026
- Delivered personal care including bathing, grooming, dressing, and toileting.
- Assisted residents with mobility, safe transfers, and repositioning.
- Supported residents with dementia using Gentle Persuasive Approach (GPA) techniques.
- Observed and reported changes in physical, emotional, and cognitive status to nursing staff.
- Assisted with feeding, hydration, recreational engagement, and socialization activities.
- Maintained accurate documentation, adhered to care plans, and followed Shannex-aligned protocols.
- Ensured infection prevention, resident safety, and a comfortable living environment.
Personal Support Worker (PSW)
Peel Manor Long-Term Care & Retirement Home
Mississauga, ON
03.2024 - 08.2025
- Assisted residents with daily living activities while promoting independence.
- Provided dementia care and responsive behaviour support using GPA techniques.
- Supported safe mobility, transfers, and positioning for residents.
- Maintained clean, safe, and comfortable resident environments.
- Documented care accurately and collaborated closely with nurses and healthcare teams.
- Provided emotional support and companionship to enhance resident wellbeing.
Supervisor
Hugo Boss
Vancouver, BC
01.2023 - 01.2024
- Supervised daily store operations, ensuring a high standard of customer service.
- Trained and mentored new staff, promoting teamwork and efficiency.
- Managed inventory, visual merchandising, and sales targets.
- Resolved customer concerns professionally and promptly, enhancing client satisfaction.
Education
Associate of Arts
Columbia College
Vancouver12.2023
Personal Support Worker Certificate - NACC Approved Program
HART College of Cardiac Sonography & Health Care Inc.
Skills
- Person-Centered Care & Hygiene Assistance
- Dementia & Responsive Behaviour (GPA) Support
- Safe Transfers & Mobility Assistance
- Feeding, Hydration & Nutritional Support
- Infection Prevention & Workplace Safety
- Resident Monitoring & Accurate Documentation
- Emotional Support & Companionship
- Palliative & End-of-Life Care Support
- Team Collaboration & Interdisciplinary Communication
- Customer Service & Communication Skills (Retail)
Languages
English
Full Professional
Certification
- CPR & First Aid Level C
- GPA – Gentle Persuasive Approach (Responsive Behaviour Training)
- Infection Prevention & Control Training
- Criminal Record Check (Valid)
Availability
Full-Time | Flexible Shifts | Immediate Availability
Timeline
Personal Support Worker (PSW)
AgeCare Wenleigh Long-Term Care
09.2025 - 02.2026
Personal Support Worker (PSW)
Peel Manor Long-Term Care & Retirement Home
03.2024 - 08.2025
Supervisor
Hugo Boss
01.2023 - 01.2024
Associate of Arts
Columbia College
Personal Support Worker Certificate - NACC Approved Program
HART College of Cardiac Sonography & Health Care Inc.