Harman HarmN
Moncton,NB
Summary
Dynamic professional with a proven track record at Maritime Ontario Freight Lines, excelling in dispatch coordination and customer service. Skilled in route planning and decision-making, I implemented process improvements that enhanced operational efficiency and reduced response times. Committed to delivering high-quality service while managing high-stress situations effectively.
Overview
6
6
years of professional experience
Work History
ATLANTIC DISPATCHER
Maritime Ontario Freight Lines
12.2022 - Current
- Coordinated freight schedules to optimize delivery routes and minimize delays.
- Communicated with drivers to ensure timely pickups and drop-offs, enhancing operational efficiency.
- Monitored shipment status using transportation management systems for accurate tracking and reporting.
- Handled customer inquiries regarding shipment details, providing clear information and support.
- Assisted in resolving logistical issues by collaborating with internal teams and external partners.
- Developed process improvements to streamline dispatch operations and reduce response times.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Assistant Manager
Dominos Pizza Inc.
09.2019 - 10.2023
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements to enhance order accuracy and reduce delivery times.
- Coordinated inventory management, ensuring optimal stock levels for smooth operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
GED - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON08.2019
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Schedule management
- Schedule coordination
- Route planning
Languages
English
Full Professional
Timeline
ATLANTIC DISPATCHER
Maritime Ontario Freight Lines
12.2022 - Current
Assistant Manager
Dominos Pizza Inc.
09.2019 - 10.2023
GED - Software Engineering
Sheridan College Institute of Technology And Advanced Learning