Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harman HarmN

Moncton,NB

Summary

Dynamic professional with a proven track record at Maritime Ontario Freight Lines, excelling in dispatch coordination and customer service. Skilled in route planning and decision-making, I implemented process improvements that enhanced operational efficiency and reduced response times. Committed to delivering high-quality service while managing high-stress situations effectively.

Overview

6
6
years of professional experience

Work History

ATLANTIC DISPATCHER

Maritime Ontario Freight Lines
12.2022 - Current
  • Coordinated freight schedules to optimize delivery routes and minimize delays.
  • Communicated with drivers to ensure timely pickups and drop-offs, enhancing operational efficiency.
  • Monitored shipment status using transportation management systems for accurate tracking and reporting.
  • Handled customer inquiries regarding shipment details, providing clear information and support.
  • Assisted in resolving logistical issues by collaborating with internal teams and external partners.
  • Developed process improvements to streamline dispatch operations and reduce response times.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.

Assistant Manager

Dominos Pizza Inc.
09.2019 - 10.2023
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Implemented process improvements to enhance order accuracy and reduce delivery times.
  • Coordinated inventory management, ensuring optimal stock levels for smooth operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

GED - Software Engineering

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
08.2019

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Attention to detail
  • Schedule management
  • Schedule coordination
  • Route planning

Languages

English
Full Professional

Timeline

ATLANTIC DISPATCHER

Maritime Ontario Freight Lines
12.2022 - Current

Assistant Manager

Dominos Pizza Inc.
09.2019 - 10.2023

GED - Software Engineering

Sheridan College Institute of Technology And Advanced Learning
Harman HarmN