Harman Gill
Office Manager
Brampton,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Office Manager & Personal Tax Consultant
Rakesh Majithia CPA Professional Corporation
Mississauga, ON
04.2019 - Current
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Review and verify tax forms completed by clients to ensure their proper submission
- Meet with clients and address their questions and concerns regarding tax forms and paperwork
- Organize and prepare income tax forms for individuals in preparation for yearly filing
Security Officer
Primary Response Inc. (now acquired by Garda World)
Brampton, Mississauga, Scarborough, ON
09.2018 - 04.2019
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Representative
Pizzaville Canada
Brampton, ON
04.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordinated food preparation and timed completion to allow prompt serving of food at correct temperature to valued customers.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Education - Science And Mathematics
Oxford School
India 04.2014 - 03.2016
Post-Secondary Diploma - Computer Engineering Technician
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON 01.2017 - 08.2018
Skills
Technical Support
Workflow planning
Individual tax returns
Understanding of taxes
Complaint resolution
Certification
Quickbooks Pro Advisor
Timeline
Office Manager & Personal Tax Consultant
Rakesh Majithia CPA Professional Corporation
04.2019 - Current
Security Officer
Primary Response Inc. (now acquired by Garda World)
09.2018 - 04.2019
Customer Service Representative
Pizzaville Canada
04.2017 - 08.2018
Post-Secondary Diploma - Computer Engineering Technician
Sheridan College Institute of Technology And Advanced Learning
01.2017 - 08.2018
High School Education - Science And Mathematics
Oxford School
04.2014 - 03.2016