Nancy Sangar
Toronto
Summary
To obtain security supervisor position by utilizing my current skills and knowledge in retail and corporate environment. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Resourceful and creative problem solver with ability in residential, commercial, respite and event security.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Uniform security guard
Westegg security company
12.2023 - Current
- Crowd control, customer service.
- Maintenance of the decorum on field and high verbal skills to escort the clients.
- High observation skills to observe the situation and deescalate it if necessary.
- Critical report writing skillset.
- Current job involves the retrieval of the stolen stuff and the issuing the trespassing notice to the subject.
- Performing emergency response duties in accordance with Emergency Response Manual.
- Recording and supporting logbook of daily activities, unusual or special occurrences and issuance of equipment to staff.
Customer sales representative
LCBO
Toronto
02.2024 - 02.2025
- Address customer inquiries, concerns, and complaints via phone, email, or chat.
- Provide information about products, services, and policies.
- Assist with troubleshooting and resolving issues.
- Maintain accurate records of customer interactions and transactions.
- Process orders, returns, exchanges, and refunds.
- Escalate unresolved issues to higher management or specialized departments.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Seasonal position
Tutoring as a volunteer
St Clair College
Toronto
07.2024 - 12.2024
- Developing customized lesson plans and study materials for students as per their needs.
- Fostering a supportive and encouraging learning environment, motivating students to reach their objectives.
- Teaching students effective study habits and test-taking strategies.
- Managing time effectively during sessions and maintaining a positive environment.
Education
Diploma - Business
St Clair College
Toronto, ON12.2024
Skills
- Fast learning
- Clear communication
- Time management
- Food safety and hygiene practices
- Excellent communication skills
- Planning and preparing lessons
- Customer service
- Crowd control
- Operating and monitoring CCTV
- Data analysis
- Team collaboration
Certification
- Food Handling Certificate
- Peer tutoring Certificate
- Security Guard License
- First aid level C
Availability
Full time
Timeline
Tutoring as a volunteer
St Clair College
07.2024 - 12.2024
Customer sales representative
LCBO
02.2024 - 02.2025
Uniform security guard
Westegg security company
12.2023 - Current
Diploma - Business
St Clair College