Dynamic security professional with extensive experience at Loss Prevention Services Limited, excelling in emergency response and crisis management. Proven expertise in CCTV monitoring and conflict resolution, effectively safeguarding high-profile retail environments. Recognized for maintaining safety protocols and enhancing customer service excellence while executing proactive surveillance and incident documentation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Uniform Security Guard
Loss Prevention Services Limited
Ontario
09.2023 - Current
Conduct proactive surveillance and patrols at high-profile retail locations including Whole Foods and FarmBoy.
Enforced property rules and customer safety guidelines while maintaining professional and respectful communication.
Provided emergency response coordination, directing police, fire department, and paramedics when incidents occurred.
Monitored CCTV systems and identified suspicious behavior without breaching customer rights.
Maintained daily shift reports, logged incidents, and followed strict post orders for robbery response and asset protection.
Trained in Code Adam protocols, retail conflict de-escalation, and civilian interaction procedures.
Adhered to Section 494 of the Criminal Code and Trespass to Property Act in all enforcement activities.
Mobile Patrol Security Guard
G4S
India
02.2021 - 03.2022
Company Overview: India
Conducted routine patrols to prevent unauthorized access and security breaches
Assisted guests and employees with security-related inquiries and procedures
Used CCTV monitoring and radio communication for situational awareness
Applied verbal and physical de-escalation strategies to restore order when necessary
India
Education
Post Graduate Advanced Diploma - Computer Science
Centennial College
Scarborough, ON, Canada
12.2024
Bachelor of Computer Application - Computer Science
Punjab Technical University
India
04.2023
Skills
Emergency Response & Crisis Management
CCTV Monitoring & Surveillance
Trespass Enforcement (TPA)
Section 494 Arrest Protocol
Communication & Conflict Resolution
Incident Reporting & Documentation
Access Control Systems
Customer Service Excellence
Physical Security & Patrol
Microsoft Office & Digital Reporting Tools
Certification
Ontario Security Guard License, Valid
First Aid & CPR Certification
Additional Information
Availability: Full-time, including weekends & evenings, Owns a smartphone with data access, Physically fit for standing/walking for extended periods
Languages
English, Proficient
Hindi, Proficient
Punjabi, Proficient
Timeline
Uniform Security Guard
Loss Prevention Services Limited
09.2023 - Current
Mobile Patrol Security Guard
G4S
02.2021 - 03.2022
Post Graduate Advanced Diploma - Computer Science
Centennial College
Bachelor of Computer Application - Computer Science