Sharmake Abdirahman
Surrey,BC
Summary
A results-oriented security and customer service professional with a proven track record in maintaining safe environments and providing exceptional customer support. Expertise in surveillance, access control, incident response, and emergency protocols. Demonstrated ability to de-escalate tense situations, resolve conflicts, and provide compassionate customer service. Adept at report writing, conducting safety inspections, and collaborating with law enforcement. Seeking a challenging role in a healthcare setting to leverage security and customer service skills while prioritizing patient safety and respectful care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Downtown Transit Security Guard
Paladin Security Group
Brampton, ON
04.2022 - 04.2023
- Conducted routine patrols of transit properties, deterring criminal activity and ensuring the safety of passengers and staff.
- Responded to incidents swiftly, assessing risks and coordinating with law enforcement when necessary to resolve security threats.
- Enforced transit system regulations, including access control and smoking bans.
- Documented incidents and investigations, providing detailed reports to aid in further security measures and law enforcement collaboration.
- Reduced theft and vandalism through proactive patrols and surveillance, enhancing overall safety in transit areas.
- Managed interactions with the homeless population, using de escalation techniques and connecting individuals with outreach programs when necessary.
Security Supervisor
Iguard Security
Mississauga, ON
04.2019 - 01.2022
- Supervised a team of 10 security officers, ensuring compliance with safety protocols and effective performance of patrol duties and incident responses.
- Managed shift schedules and performance evaluations, optimizing staff deployment for seamless operations and full site coverage
- Monitored and operated CCTV systems to oversee facility activities, identify potential security breaches, and ensure real-time responses to incidents.
- Collaborated with law enforcement, EMS, and fire departments during emergency situations, providing crucial on-site coordination and support.
- Performed regular CCTV audits to ensure all cameras were operational, properly positioned, and providing clear footage
- Trained security staff on the use of CCTV systems and other security technologies, enhancing team effectiveness and contributing to a 20% reduction in response times to incidents.
- Compiled detailed incident reports, including CCTV footage analysis, to assist in investigations and provide thorough documentation.
- Led the implementation of enhanced security protocols, improving both physical and digital monitoring systems, resulting in a 10% decrease in security breaches.
Security Guard
Elite Security Services
Toronto, ON
05.2016 - 05.2019
- Provided frontline security services in high-traffic areas, ensuring the safety of employees, visitors, and assets.
- Patrolled designated areas to prevent unauthorized access, vandalism, and disturbances.
- Monitored surveillance cameras and alarm systems, responding promptly to suspicious activity.
- Performed access control duties, verifying identification and credentials of individuals entering secure areas.
- Aided in conflict resolution by employing de-escalation techniques to diffuse tense situations, successfully resolving disputes without further escalation.
- Collaborated with law enforcement and emergency responders during security incidents.
- Prepared detailed incident reports documenting security breaches, policy violations, and safety hazards.
- Conducted routine safety inspections, ensuring compliance with security protocols and emergency procedures.
Ramp Agent
Air Canada, Lester B. Pearson International Airport
Mississauga, ON
05.2023 - Current
- Guided aircraft in and out of parking positions using precise hand signals, ensuring safe and efficient docking and departure.
- Operated specialized ground equipment (conveyor belts, push-back tractors, tugs) for smooth aircraft handling in high-pressure situations.
- Tracked flight schedules to ensure on-time landings and minimize delays in loading/unloading baggage,
- Managed baggage and freight for multiple flights daily, ensuring correct placement and weight distribution for safe aircraft balance.
- Connected aircraft to power sources and ventilation units, maintaining systems during layovers while adhering to safety protocols.
- Identified and reported equipment issues promptly to supervisors, preventing operational delays
- Loaded and unloaded aircraft with baggage, cargo, and mail safely and efficiently
Education
Diploma - Protection Security And Investigation
Humber Institute of Technology And Advanced Learning
Toronto, None06-2019
Skills
- Security Operations & Supervision
- Emergency Response & Crisis Management
- CCTV Surveillance & Monitoring
- Risk Assessment & Mitigation
- Team Leadership & Training
- Incident Reporting & Documentation
- Customer Service Excellence
- Time Management & Multitasking
- Conflict Resolution & Communication
- De-escalation Techniques
- Empathy and Active Listening
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Certification
- BC Security Guard License – Expected Completion: March 2025
- Occupational First Aid (OFA) Level II
- Advanced Security Training (AST) – Expected Completion: March 2025
- RAIC Certification – May 2023 – May 2028
- Avop Certification – June 2022 – June 2026
- Use of Force – August 2022
- Emergency First Aid – August 2024 – August 2025
Timeline
Ramp Agent
Air Canada, Lester B. Pearson International Airport
05.2023 - Current
Downtown Transit Security Guard
Paladin Security Group
04.2022 - 04.2023
Security Supervisor
Iguard Security
04.2019 - 01.2022
Security Guard
Elite Security Services
05.2016 - 05.2019
Diploma - Protection Security And Investigation
Humber Institute of Technology And Advanced Learning