Summary
Overview
Work History
Education
Skills
Timeline
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Harman Aujla

Brantford,ON

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dominos
Brantford, ON
02.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Dominos
Brantford, ON
08.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Receptionist

Vihan Child And Neuro Clinic
Jaipur , Rajasthan
07.2019 - 03.2022
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted customers, answered general questions and directed to appropriate locations.

Psychology Intern

SMS, Mental Health Hospital
Jaipur , Rajasthan
10.2020 - 11.2020
  • Worked well in team environment as well as independently.
  • Sat in on counseling sessions, took detailed notes and brainstormed with my mentor on ways to solve problems.
  • Prepared scientific or technical reports or presentations.
  • Provided outreach workshops and lectures to educate local community.
  • Administered standardized physical or psychological tests.
  • Counseled clients on mental health or personal achievement.

Education

Post Graduation Certificate Program - Health Care Administration And Service Management

Conestoga College
Brantford, ON
08.2023

Bachelor of Arts - Psychology

ICG, International College For Girls
Jaipur, Rajasthan, India
05.2019

Skills

  • Microsoft Office Suite
  • Microsoft Excel
  • Microsoft PowerPoint
  • Inbound and outbound calling
  • Microsoft Outlook
  • Indirect patient care
  • Verbal and written communication
  • Highly Organized
  • Administrative Support
  • Customer service

Timeline

Assistant Manager

Dominos
02.2024 - Current

Customer Service Representative

Dominos
08.2022 - Current

Psychology Intern

SMS, Mental Health Hospital
10.2020 - 11.2020

Receptionist

Vihan Child And Neuro Clinic
07.2019 - 03.2022

Post Graduation Certificate Program - Health Care Administration And Service Management

Conestoga College

Bachelor of Arts - Psychology

ICG, International College For Girls
Harman Aujla