Harman Aujla
Brantford,ON
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dominos
Brantford, ON
02.2024 - Current
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Dominos
Brantford, ON
08.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Receptionist
Vihan Child And Neuro Clinic
Jaipur , Rajasthan
07.2019 - 03.2022
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
Psychology Intern
SMS, Mental Health Hospital
Jaipur , Rajasthan
10.2020 - 11.2020
- Worked well in team environment as well as independently.
- Sat in on counseling sessions, took detailed notes and brainstormed with my mentor on ways to solve problems.
- Prepared scientific or technical reports or presentations.
- Provided outreach workshops and lectures to educate local community.
- Administered standardized physical or psychological tests.
- Counseled clients on mental health or personal achievement.
Education
Post Graduation Certificate Program - Health Care Administration And Service Management
Conestoga College
Brantford, ON08.2023
Bachelor of Arts - Psychology
ICG, International College For Girls
Jaipur, Rajasthan, India 05.2019
Skills
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- Inbound and outbound calling
- Microsoft Outlook
- Indirect patient care
- Verbal and written communication
- Highly Organized
- Administrative Support
- Customer service
Timeline
Assistant Manager
Dominos
02.2024 - Current
Customer Service Representative
Dominos
08.2022 - Current
Psychology Intern
SMS, Mental Health Hospital
10.2020 - 11.2020
Receptionist
Vihan Child And Neuro Clinic
07.2019 - 03.2022
Post Graduation Certificate Program - Health Care Administration And Service Management
Conestoga College
Bachelor of Arts - Psychology
ICG, International College For Girls