Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harley Dirk

Grande Prairie,AB

Summary

Versatile Cast Member with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Overview

12
12
years of professional experience

Work History

Cast Member

Cineplex Entertainment
02.2024 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

Dishwasher

Ivy's Kitchen
09.2023 - 12.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Gaming Security Officer

Treasure Cove Casino
05.2022 - 01.2023
  • Handled conflict resolution effectively, deescalating tense situations without compromising safety or resorting to unnecessary force.
  • Reduced instances of cheating by implementing strict monitoring measures for gaming tables.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Collaborated with other security officers, maintaining clear communication channels for effective teamwork.
  • Prevented unauthorized access to restricted areas by diligently monitoring entry points and verifying credentials.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Volunteer

Native Friendship Centre
06.2021 - 09.2022
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Assistant Manager

Cineplex Entertainment
09.2012 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Peace Wapiti Academy
Grande Prairie, AB
06.2012

Skills

  • Strong teamwork
  • Accepts direction and coaching graciously
  • Capable of Self Directing
  • Professional Demeanor
  • Creative Thinking
  • Money Handling
  • Punctuality
  • Reliability

Languages

English
Native or Bilingual

Timeline

Cast Member

Cineplex Entertainment
02.2024 - Current

Dishwasher

Ivy's Kitchen
09.2023 - 12.2023

Gaming Security Officer

Treasure Cove Casino
05.2022 - 01.2023

Volunteer

Native Friendship Centre
06.2021 - 09.2022

Assistant Manager

Cineplex Entertainment
09.2012 - 09.2020

High School Diploma -

Peace Wapiti Academy

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Harley Dirk