Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harleen Kaur

Ottawa,Ontario

Summary

  • I am a highly reliable Software Quality Analyst with 8 years of experience in testing Client-server and Web-based applications. I hold a Bachelor of Engineering in Computer Science and have CGP Clearance.
  • Detail Oriented Quality Assurance Analyst having experience in Software Quality Assurance Testing on Client-Server, GUI, Web-based applications, and Mobile applications.
  • Good knowledge of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and its process.
  • Experience in methodologies like Agile and Waterfall.
  • Highly skilled in test case development, reviewing test cases, test scheduling, test execution, bug tracking, bug reporting, and overall test project management.
  • Experienced in a vast variety of testing methodologies such as GUI testing, smoke/sanity testing, Ad-hoc testing, regression testing, cross-browser, and compatibility testing.
  • Knowledge of functional, user acceptance, and integration software testing techniques.
  • Efficient and fluent in the documentation of deliverables in the testing process (Test Plan, Test Scripts, Test Summary, Defects using Azure DevOps and HP-ALM). Also, have experience in JIRA (using Zephyr for test-related tasks).
  • Exceptional communications and organizational abilities.

Overview

8
8
years of professional experience

Work History

QA Analyst

Telus International
09.2022 - Current
  • To review user stories, acceptance criteria, and business objectives of the product under development.
  • Served as prime QA for two clients, handling testing activities for TVOS and Web client.
  • Participated in daily stand-up calls with the internal team to discuss previous day's accomplishments and today's tasks.
  • Attended triage calls to discuss defects with internal team members and present them to Product Owners and Developers of client teams.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Execute test cases on JIRA for Telus TV+ app and perform testing on various real-time platforms including iOS, tvOS, web, Android mobile, and other devices using Browser Stack.
  • Conduct ad hoc testing activities to support other squads such as backend team and FL team.
  • Attended test working sessions for Cloud PVR and LPVR testing.
  • Performed API testing using Postman for multiple endpoints.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.

Software Quality Analyst

Telesat
11.2021 - 03.2022
  • To review user stories, acceptance criteria, and business objectives of the product under development
  • To create and maintain test plans and individual test cases on JIRA using Zephyr
  • To execute test cases and document defects using approved standards, processes, and tools
  • To collaborate on requirements, review, and ensure appropriate test case traceability
  • Reported results and recommendations to key business stakeholders/groups on the quality of the product, software development lifecycle processes, and the risk pertaining to product quality
  • Investigated and assisted in the resolution of common and complex issues, incidents, and problems
  • Participated in agile ceremonies for estimation, demos, and retrospectives
  • Support Business stakeholders during User Acceptance testing.

Senior Quality Assurance Analyst

LifeWorks
09.2019 - 11.2021
  • Know the scope of projects and deliverables (accurate interpretation of needs)
  • Analyze client requests, communicate relevant information, and do appropriate follow-ups
  • Developed Test Scenario and Test Plan based on Business Requirements specified by the client in the Test Plan module of Azure-DevOps and HP-ALM
  • Executed test cases, scenarios, reported problems and defects that occurred during the testing process using DevOps and HP-ALM
  • Roll out (configure, program, etc.) the changes to software tools, document the changes, and inform those affected by them
  • Provide support to teams in relation to the software environment, functions, and upgrades
  • Suggest solutions and possible improvements to reduce project duration and cost
  • Meet deadlines by appropriately managing and prioritizing assigned tasks
  • Use the best available business practices
  • Keep the project manager informed of the progress of the project and tests
  • Participated with Managers in interviewing the new candidates for QA roles
  • Trained new employees and was the SME for new hires
  • Application tested - Retirement Pension Plan
  • Worked on an internal payroll application system for different finance workflows to process invoices, and buybacks and generate communication between members and employers
  • Tested Data collections namely new member enrollment, Member data update, Wage Reports, member pension plan deductions, and more
  • Worked extensively on data validation to verify the changes made from the data collections are reflected correctly in the ArielDB database
  • Participated in the testing of admin, employer, and client portals across different projects namely CIBCM, SCERS, and HOOPP.

Quality Assurance Analyst

Allengers Medical Systems Limited
09.2017 - 06.2019
  • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements
  • Collected the functional and business requirements of the project by organizing review sessions with the Business analyst
  • Associated with the development team to understand technical design and architecture for test planning
  • Developed and implemented standard and detailed test Scenarios and test cases as per the Business/Functional requirements on Zephyr
  • Executed the planned test cases and scripts, incorporated various kinds of testing methodologies
  • Created test cases and executed them on various browsers, devices (mobile, tablet), and environments to ensure cross-browser compatibility (cross-browser testing)
  • Worked on Scrum-based agile method to handle changes in requirements
  • Handled defect management, including defect creation, modification, tracking, and reporting using JIRA
  • Provided recommendations for improvements in regular reports documents and technical briefings
  • Participated in weekly walk-through and client calls on data status, lead's meetings, and module updates meetings.

Quality Assurance Analyst

Wipro Ltd
01.2016 - 08.2017
  • Performed manual and automated testing of web-based applications
  • Worked in Scrum-based Agile development environment with frequently changing requirements and features set
  • Reviewed functional specification documents, design documents, and requirement traceability matrix and was involved in developing test plans
  • Developed Test Scenario and Test Plan based on Business Requirements specified by the client in Zephyr
  • Prepared and maintained functional, Smoke/Sanity, and Regression test cases
  • Executed test cases, scenarios, reported problems, and defects that occurred during the testing process using JIRA
  • Responsible for maintaining the quality of the application on in-app, Mobile/Tablet & Desktop
  • Created Test cases and execute them for Functional, System Integration, and Acceptance Testing on various browsers and environments
  • Involved in daily meetings with other departments for knowledge flow
  • Reviewed software requirements and use case scenarios for testability and usability, conferred with the development team with respect to system functionality
  • Software tested- Finacle banking software to assist financial corporations with varying facets of digital banking
  • Worked on verifying the data migration and validating business processes.

Education

Bachelor of Technology - Computer Science

Punjab Technical University
Punjab, India
06.2016

Skills

  • Test planning
  • Defect resolution
  • Planning
  • SharePoint
  • Browser Stack
  • Agile Methodology
  • Azure DevOps
  • Jira
  • Zephyr
  • HP-ALM

Timeline

QA Analyst

Telus International
09.2022 - Current

Software Quality Analyst

Telesat
11.2021 - 03.2022

Senior Quality Assurance Analyst

LifeWorks
09.2019 - 11.2021

Quality Assurance Analyst

Allengers Medical Systems Limited
09.2017 - 06.2019

Quality Assurance Analyst

Wipro Ltd
01.2016 - 08.2017

Bachelor of Technology - Computer Science

Punjab Technical University

Similar Profiles

CREATE PROFILE
Harleen Kaur