Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harleen Kandola

Squamish,BC

Summary

Dynamic hospitality professional with extensive experience at Vail Resorts, excelling in guest services and team collaboration. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Proven ability to train staff and resolve conflicts, ensuring a welcoming environment and seamless operations in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Hotel Housekeeper

Vail Resorts
Whistler, British Columbia
01.2022 - Current
  • Cleaned guest rooms and common areas to maintain high cleanliness standards.
  • Trained new staff on proper cleaning techniques and safety procedures.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Reported damage or theft of hotel property to management.

Concierge Representative - Seasonal

Vail Resorts
Whistler, British Columbia
12.2023 - 04.2024
  • Assisted guests with check-in and check-out processes efficiently.
  • Managed guest requests for special services, such as transportation and event bookings.
  • Coordinated with housekeeping to ensure room readiness and guest satisfaction.
  • Assisted in coordinating special requests from VIP guests.
  • Provided concierge services, such as making restaurant reservations and arranging transportation.
  • Built and maintained productive relationships with employees.
  • Took reservations from patrons by phone or online.

Customer Service Cashier

Save on Foods
Squamish, British Columbia
10.2018 - 12.2021
  • Assisted customers with product inquiries and store navigation.
  • Processed customer transactions efficiently at checkout stations.
  • Addressed customer complaints with professionalism and empathy.
  • Trained new cashiers on procedures and customer service standards.

Education

Associate of Arts - Psychology

Capilano University
North Vancouver, BC

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Excellent multitasking
  • Guest services
  • Hospitality
  • Highly adaptable
  • Attention to detail

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional

Timeline

Concierge Representative - Seasonal

Vail Resorts
12.2023 - 04.2024

Hotel Housekeeper

Vail Resorts
01.2022 - Current

Customer Service Cashier

Save on Foods
10.2018 - 12.2021

Associate of Arts - Psychology

Capilano University

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Harleen Kandola