Harleen Basra
Georgetown,ON
Summary
Seeking an entry-level position at a company that values its employees and strives to provide an environment that encourages creativity and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leave of Absence
Maternity Leave
04.2023 - Current
- Looking for job where I can pursue skills and gain more experience and knowledge
- During maternity leave, I focused on maintaining and enhancing my skill set.
Supervisor
A&W And Petro-Canada
11.2020 - 04.2023
- Supervise, Co-ordinate and schedule the activities of kitchen staff and food counter attendants
- Maintained database systems to track and analyze operational data.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Complete daily paperwork and weekly inventory
Retail Sales Associate
A&W And Petro-Canada
03.2021 - 04.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative/Cashier
Extreme Pita
02.2020 - 10.2020
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Help Desk- Volunteer Work
ST. CLAIR COLLEGE OF APPLIED ARTS & TECHNOLOGY
03.2018 - 04.2018
- Help students understand and solve their problems with computer and networking issues and with installed tools.
- Provided remote support for clients, resolving issues quickly and effectively.
- Trained students on Microsoft Excel usage helping with bar graphs and extensive formulas
Education
Post Graduate diploma in Networking Technician -
St. Clair college of applied arts and technology
Windsor, ON05.2019
BSc in computer science -
SGAD College
India05.2016
Skills
- Highly organized and efficient
- Detail-oriented and problem solver
- Typing and Data Entry
- Time management
- Microsoft Office - Word, Excel, Outlook, PowerPoint and Access
- Experience with Linux, Active Directory, Cisco packet tracer and hardware troubleshooting
- Testing tools: Selenium, QC, ALM, Jira and test Methods
- Experience writing test plans, test cases and test scripts
- Quick learner with capability to grasp new skills and adapt to new environments
- SQL
- Customer Service and Retail experience
Certification
- QA - Software testing
Sept 2019- Present
- Food Handler
Jan 2020- Jan 2025
- CCNA
May 2019- Present
Other Languages
- Punjabi
- Hindi
Timeline
Leave of Absence
Maternity Leave
04.2023 - Current
Retail Sales Associate
A&W And Petro-Canada
03.2021 - 04.2023
Supervisor
A&W And Petro-Canada
11.2020 - 04.2023
Customer Service Representative/Cashier
Extreme Pita
02.2020 - 10.2020
Help Desk- Volunteer Work
ST. CLAIR COLLEGE OF APPLIED ARTS & TECHNOLOGY
03.2018 - 04.2018
Post Graduate diploma in Networking Technician -
St. Clair college of applied arts and technology
BSc in computer science -
SGAD College
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