Harkirat Kaur
Winnipeg,MB
Summary
Accomplished Manager with a proven track record at Petro-Canada, enhancing customer satisfaction through expert team leadership and effective customer relationship management. Excelled in a fast-paced environment by leveraging strong decision-making and computer skills. Achieved notable improvements in staff performance and customer service, ensuring operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Petro-Canada
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Cashier
Dollarama
01.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Manitoba Institute of Trades And Technology
Winnipeg, MB04-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Customer relationship management (CRM)
- Computer skills
Languages
English
Hindi
Certification
- Certificate of CAD Technician.
- Certificate of Manitoba lottery.
- Certificate of Appreciation in higher Sales.
Timeline
Manager
Petro-Canada
08.2021 - Current
Cashier
Dollarama
01.2020 - 09.2021
High School Diploma -
Manitoba Institute of Trades And Technology