HARKIRAT BHANDOHAL
Surrey,BC
Summary
Experienced and ambitious IT professional with a Computer Information Systems diploma. Possesses hands-on experience in providing technical support, troubleshooting hardware and software issues, and implementing networking solutions. Proficient in Microsoft 365 and experienced in handling Active Directory. Recognized for effective communication and proactive problem-solving abilities. Adaptive to organizational functions to deliver exceptional service and support to clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
System Support Trainee (SST)
Kwantlen Polytechnic University
Surrey, BC
08.2023 - 06.2024
- Providing IT service for hardware and software issues related to classroom projectors, printers and laptops at KPU.
- Use SCCM to remotely deploy applications and image end user devices.
- Activate network ports by patching ethernet cables to the switches in comms room and setup network.
- Re-imaging and deploying laptops to new employees and installing the specific software required by their department.
- Proficiently utilize TDX ticketing system to log, track, and prioritize support requests.
- Work with Microsoft 365, including Outlook for efficient email management.
- Proficiently address user inquiries and technical issues via email and in-person interactions at service desk, resolving issues related to campus printers, KPU domain login, Wi-Fi, password resets, MFA setup, and general technical queries while consistently delivering high-quality end user support to ensure user satisfaction and productivity.
Field Service Technician
Kelly Services
Surrey, BC
02.2024 - 04.2024
- POD Connectivity: Maintain continuous communication with the Point of Deployment (POD) for operational efficiency
- Inventory Management: Conduct thorough inventory checks prior to equipment de-installation
- Data Wiping: Perform secure wiping of Cisco phones, MFDs, Thin Clients, personal printers, and digital media players
- Decommissioning: Safely decommission desktop PCs, laptops, Thin Clients, printers, phones, and digital media players
- Equipment Handling: Count and organize equipment for efficient storage or disposal.
Library Research Assistant
Kwantlen Polytechnic University
Surrey, BC
03.2022
- Serves as a data analyst to read and analyze information
- Enter analyzed data into an excel sheet and perform calculations
- Maintain the privacy of data and sharpen my skills in data protection
- Acquired the skill of citing researched data, it significantly helped me to properly reference my work.
Education
Undergraduate Diploma - Computer Information Systems
Kwantlen Polytechnic University
Surrey, BCSkills
- Experience in Windows, Mac and Linux
- Troubleshooting hardware & software
- Customer service
- End user support
- Active Directory
- Networking skills
- Microsoft Office
- Proficient in Outlook and TDX
Certification
- CompTIA A+ certification
- Certification of Fundamentals in Digital Marketing 2021
- Certified course in Office Automation 2021
Projects
- HSBC site decommission project Jan 2024 - April 2024 (Contract)
- Mass decommissioning of desktop PCs, laptops, thin clients, printers, phones, and digital media players.
- Project includes 33 HSBC branches and 8 HSBC offices.
- Visited multiple HSBC branches and wiped data from all the hardware components and prepared them for pickup.
- Updating the inventory list and maintaining connection to POD.
References
References available upon request.
Timeline
Field Service Technician
Kelly Services
02.2024 - 04.2024
System Support Trainee (SST)
Kwantlen Polytechnic University
08.2023 - 06.2024
Library Research Assistant
Kwantlen Polytechnic University
03.2022
Undergraduate Diploma - Computer Information Systems
Kwantlen Polytechnic University
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